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systems are back to normal.","published_at":"2026-11-02T13:56:00.000Z","published_at_timezone":"Pacific Time (US \u0026 Canada)","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"4018902","status":"resolved"},{"status_page_resource_id":"4188755","status":"resolved"},{"status_page_resource_id":"4188758","status":"resolved"}]}},{"id":"6017206","type":"status_update","attributes":{"message":"We're seeing elevated errors when loading the dashboard. The team is investigating.","published_at":"2026-11-02T13:48:00.000Z","published_at_timezone":"Pacific Time (US \u0026 Canada)","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"4018902","status":"degraded"},{"status_page_resource_id":"4188755","status":"degraded"},{"status_page_resource_id":"4188758","status":"degraded"}]}},{"id":"1111244","type":"status_report","attributes":{"title":"Dashboard intermittently unavailable for some users","report_type":"manual","starts_at":"2026-11-02T13:48:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"4018902","status":"resolved"},{"status_page_resource_id":"4188755","status":"resolved"},{"status_page_resource_id":"4188758","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"6017214","type":"status_update"},{"id":"6017206","type":"status_update"}]}}},{"id":"5954576","type":"status_update","attributes":{"message":"The issue has been resolved. We apologize for the trouble\n\nNeed help? Please let us know at hello@betterstack.com","published_at":"2026-10-21T19:09:26.680Z","published_at_timezone":"Prague","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"4188756","status":"resolved"}]}},{"id":"5954572","type":"status_update","attributes":{"message":"An intermittent network issue between Tier 1 network providers one of our cloud provider relies on triggered incidents for customers relying on single-region uptime Monitors. We're sincerely sorry for the trouble. We think this is unacceptable and consider it a priority to make our incident detection even more robust to correctly detect partial intermittent backbone issues. \n\nTo fully mitigate immediately, we recommend enabling more than 1-region for your monitors.\n\nNeed help? Let us know at hello@betterstack.com, we're here for you.","published_at":"2026-10-21T18:30:00.000Z","published_at_timezone":"Pacific Time (US \u0026 Canada)","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"4188756","status":"degraded"}]}},{"id":"1097882","type":"status_report","attributes":{"title":"Incorrectly sent out downtime notifications to single-region monitors due to intermittent Internet backbone issue","report_type":"manual","starts_at":"2026-10-21T18:30:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"4188756","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5954576","type":"status_update"},{"id":"5954572","type":"status_update"}]}}},{"id":"5709883","type":"status_update","attributes":{"message":"Processing of new data in the Europe region is starting to recover. Backfilling delayed data will take longer, so older timestamps may still be missing. No data has been lost.","published_at":"2026-09-04T19:53:00.000Z","published_at_timezone":"Pacific Time (US \u0026 Canada)","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"4188758","status":"degraded"}]}},{"id":"5713636","type":"status_update","attributes":{"message":"Live data is coming in. Historical data is backfilling at a steady rate, we expect several more hours until all data is processed.\n\nThank you for your patience. Please reach out to [hello@betterstack.com](mailto:hello@betterstack.com) with any questions.","published_at":"2026-09-05T15:23:00.000Z","published_at_timezone":"Pacific Time (US \u0026 Canada)","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"4188758","status":"degraded"}]}},{"id":"5708773","type":"status_update","attributes":{"message":"We're seeing delayed data processing for some sources located in the Europe region again.\n\nThe team is looking into resolving as soon as possible. There has been no data loss, all incoming data is ingested and will become visible as the system catches up.\n\nIf you have any questions, please reach out to [hello@betterstack.com](mailto:hello@betterstack.com). Thank you for your patience!","published_at":"2026-09-04T13:50:00.000Z","published_at_timezone":"Pacific Time (US \u0026 Canada)","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"4188758","status":"degraded"}]}},{"id":"5719311","type":"status_update","attributes":{"message":"This incident is now resolved. All sources in the Europe region are processing in real time and the delayed backlog has been processed in full. \n\nWhat happened: On September 3, we consolidated several EU Telemetry clusters onto new, higher-capacity infrastructure. The cutover multiplied concurrent write streams on the cluster, and the volume of concurrent inserts saturated per-host write throughput on I/O contention. Ingestion fell behind, and affected sources saw delays in Live tail, dashboards, alerts, and queries.\n\nOur initial fixes, tuning the write path and adding capacity, restored real-time ingestion within a day, but draining the backlog alongside live traffic re-created the contention. We then rebuilt the recovery pipeline and held live data with strict priority while separately replaying the backlog at a controlled rate. Replaying several days of data was the slowest part of the recovery by design, as we rate-limited the replay so that real-time ingestion wasn't put at risk.\n\nWe know teams rely on this data to operate their own systems, and losing that visibility for days is serious. We are sorry, both for the disruption and for turning what we originally announced as 90-minute maintenance into a multi-day incident. The fixes we made here are permanent, and this kind of contention can't happen again.\n\nThank you very much for your patience. Please reach out to [hello@betterstack.com](mailto:hello@betterstack.com) if you have any questions.","published_at":"2026-09-06T19:13:00.000Z","published_at_timezone":"Pacific Time (US \u0026 Canada)","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"4188758","status":"resolved"}]}},{"id":"1050825","type":"status_report","attributes":{"title":"Delayed data processing in the Europe region","report_type":"manual","starts_at":"2026-09-04T13:50:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"4188758","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5709883","type":"status_update"},{"id":"5713636","type":"status_update"},{"id":"5708773","type":"status_update"},{"id":"5719311","type":"status_update"}]}}},{"id":"5707158","type":"status_update","attributes":{"message":"Data processing in the Europe region has returned to normal following yesterday's migration. No data was lost. Some remaining historical data is catching up and will be filled shortly.\n\nWe apologize for the trouble and thank you for your patience! Please reach out to hello@betterstack.com with any questions. We'll be happy to help.","published_at":"2026-09-04T06:19:00.000Z","published_at_timezone":"UTC","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"4188758","status":"resolved"}]}},{"id":"5703680","type":"status_update","attributes":{"message":"We're seeing delayed data processing for some sources located in the Europe region following the scheduled migration. \n\nThere's no data loss, all incoming data is ingested and will become visible as the system catches up.\n\nIf you have any questions, feel free to reach out at [hello@betterstack.com](mailto:hello@betterstack.com).","published_at":"2026-09-03T02:15:00.000Z","published_at_timezone":"UTC","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"4188758","status":"degraded"}]}},{"id":"1049150","type":"status_report","attributes":{"title":"Delayed data processing in the Europe region","report_type":"manual","starts_at":"2026-09-03T02:15:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"4188758","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5707158","type":"status_update"},{"id":"5703680","type":"status_update"}]}}},{"id":"5703821","type":"status_update","attributes":{"message":"Maintenance ended","published_at":"2026-09-03T17:00:00.000Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[]}},{"id":"5660393","type":"status_update","attributes":{"message":"We'll be migrating some Telemetry sources in the Europe region to new, more robust infrastructure. Each source will be affected for no more than 90 minutes.\n\nDuring the migration there may be brief gaps in dashboard charts and delayed Live tail data. Queries through the SQL Connections API may briefly return an error rather than incomplete results. \n\nPlease reach out to us at hello@betterstack.com if you have any questions.","published_at":"2026-09-03T00:00:00.000Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[]}},{"id":"5701192","type":"status_update","attributes":{"message":"We are experiencing ingestion delays in our EU region following maintenance; we are working on a resolution.","published_at":"2026-09-03T07:11:47.419Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[]}},{"id":"1035022","type":"status_report","attributes":{"title":"Migrating some Telemetry sources to new infrastructure","report_type":"maintenance","starts_at":"2026-09-03T00:00:00.000Z","ends_at":"2026-09-03T17:00:00.000Z","affected_resources":[{"status_page_resource_id":"4188758","status":"maintenance"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5703821","type":"status_update"},{"id":"5660393","type":"status_update"},{"id":"5701192","type":"status_update"}]}}}]}