Add, update or review translations for email templates
Email templates can’t be edited if you are on a Free plan of Jira Service Management.
To access this feature, upgrade your plan and complete the evaluation period. If you need to enable the feature during your evaluation period, contact Atlassian support.
Use your service project’s email templates to send standardized messages to your customers.
To add, review, or update translations to email templates:
Next to your service project’s name in the sidebar, select More actions (•••), then Project settings.
Select Language support.
Select the language of your choice from the list.
Select Email templates from the sidebar.
Add, update, or review translations in the text fields as appropriate.
Select Save.
Changes made to email templates can’t be automatically translated. If you make a language change to an email template, you’ll need to update the email template for each translated language. Read how to keep your translations up to date.
This page applies to company-managed projects only.
Read more about the difference between company-managed and team-managed projects.
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