On conflict resolution in a residential conference about to get blown out of, control, as the air, heated up…translated…
The Residents in the Audience, Whether They’re Asians, Hispanics, Caucasians, They All Have Their Arms Folded, with that Look of Distrust & Heightened, Alert………………
Passing Chino, California in my car, I’d, especially looked onto that familiar, architecture—the Ivy Garden, a housing complex for the elderly. The sun splashed onto the golden arched roof, the dusty memories, suddenly, all came, back, out.
Thinking We Had, Purchased a Diamond in the, Raw
Looking at how elegant the architecture, you could’ve, never imagined the thunderstorms that it was, once, under, and during those days of, disturbances, I was, one of the, shareholders of the place.
illustration from UDN.com

Back then, my good friend, Ruby got a group of us together, put up the amount, purchased this unfinished construction that was sold off on foreclosure by the banks, an elderly apartment complex with a total of one hundred and one individual, units. We thought we bought a gem covered in dust, but instead, it was, a diamond in the, rough, we’d had to, chisel, polish, work hard, to get it to, shine.
The group of us, although at the age of elderly, but, none of us had any experiences of constructing an elderly apartment complex. After the tug of wars of construction, walkthroughs, and the layers of the edicts of the laws, a little over two years since its completion, it’s finally, on the, market, with the elderly residents, moving in one by, one. We thought, we are out of the darkness, but, it was only, the beginning of an, even, bigger storm for us.
Based off of American law, once half of the total residential homes are sold in an apartment complex, a home owner’s association is needed to manage the property. The new buyers are all residents who just, moved in, all strangers to one another, busying about their own individual, lives, nobody was willing to show up at the meet. And so, the association committee can only, have us, the investors, on the board, taking turns as the head, and, had the American apartment building manager, Beatrice to handle the daily businesses. Beatrice is very, rigorous, but with a tough, attitude about her, several times the residents had, been at each other, the air of the meeting was, completely, frozen. Ultimately, the residents started, threatening to sue one another, left the meeting in anguish.
No matter what the disputes, it’s always the operation managers who get the shortest end of the stick, we can only, get on the frontlines, and get involved in the conferences. Beatrice stood on the podium, with a stiff face, sharpened look, and, the residents of our community, whether they were Asians, Hispanic, of Caucasians, they all crossed their arms, looked guarded and, distrusted everyone else around them. The outside was with the cold of the late autumn, and yet, inside, the hotness of the scorch of the air, like a cough will, ignite, a full-blown, war.
The maintenance personnel started first, complained that the residents would call them in the middle of the night, frequently. Beatrice immediately set the rules, “the residents can only contact maintenance during work hours.”, and soon as her voice finished echoing across the room, the residents started getting, upset, complaints of no one handling the alarms sounding off in the middle of the nights, that opening up their apartment doors, they don’t see the views, but the rows of doors and windows shut in their, faces, that they can only, keep themselves at home; some questioned, that this was, an elderly living apartment complex, so why are their, people who aren’t yet qualified walking, around here. At this time, a young man stood up, stated lightly, “my dad’s ill and I live here, to take care of him”, his words silenced the rom, but the air is still, filled with something that’s about, to explode, like any small movement, can cause the meeting to, crumble once more.
Two Weeks After We Moved in, the Community Started, Functioning Normally
I’d felt a bit, sorrowful, thinking of how these residents, in the turning of time, building up their harbors of safety in their, elderly years, originally thought that they could settle here fine, but instead, this became, an isolated, lonely place for them. But, what can, we, do?
In the silence, my good friend S, smiled and stood up, “next weekend, I’m inviting everyone to the lobby here, I will be bringing the foods, the drinks, you all only need to bring your plates, and forks and knives, and enjoy!” Everyone in the conference hall, me included, we looked at her, with that confusion, not understanding why, she’d brought up, a completely, irrelevant topic in this, discussion.
S didn’t pay any mind, continued, “Asians like me, we love the large scale gatherings, eating together, sharing the casual, conversations, and naturally, we will become, each other’s, friends.” She’d pointed to the elderly couple with the problems in their alarm systems, turned to ask the younger man, “if you guys sit together to eat and chat, if their alarm sounds off in the middle of the nights, will you be willing to, go to their homes, and turn it off for them?”

with everyone, listening to the person speaking, for now…photo from online
The young lad nodded his head really hard, “Certainly I would.”, and, the elderly couple who were originally frowning, stopped looking so, stressed.
S said to the women who looked upset, “if we go out for afternoon tea together, and, we become acquainted with each other, then, the doors that were closed on the opposite of our homes, don’t look so, cold anymore, do they?”
The strangers looked at one another, and a Hispanic woman smiled, “I’ll bake some cookies, you’re all welcome to my home!”, another woman chimed in, “we can knit, paint, and dance together too!”
The normally quiet Asian side also, started, sounding off, “we can start a karaoke club”. The realtor who was in charge of selling off the apartments stated, “I will donate a karaoke machine on behalf of the builders!”
The corners of Beatrice’s lips, relaxed, said, “I shall, arrange the activities.”, then, a warmth of the air came flowing into the conference room, brining the flowers, and the bird chirps.
The potluck two weeks later, almost all of the residents showed, with their own plates, bowls, weaving in the buffet, and they’d shared the goings on of their lives with each other, it was, an amicable gathering.
with the grievances of the residents, heard…photo from online

I’d pulled on S, told her that I wanted to share the costs, she’d smiled, pointed to the residents who are now, interacting, well with one another, told me, “am I not paid enough already?”
After that, the residents set up their own, help groups, selected the committee members to manage the community, and, everything started, functioning well.
One afternoon, I’d, moved the old stacks of books we had at home with my daughter to the lobby, set up a small book corner with the Chinese and English volumes. Before we returned home, passing by the bulletin board, the sign-up sheets for the baking, arts and crafts classes, the karaoke sessions, all filled up. And, those neighbors who were at wits’ ends, who’d threatened to sue one another, were all, smiling and nodding, acknowledging, me, greeting me hello now.
Looking at the building, I realized, that a lot of the disputes the world is seeing right now, will get, resolved if only, someone’s willing to put a little, extra work in. Sometimes, it’s a smile, a potluck, the key is, if there’s someone who’s thoughtful enough, who can, see what people want, who can, get past the heated arguments, the upsets that people are feeling on the surfaces, to empathize with everybody, realizing that everyone only wanted, to connect.
S helped me learned then, that the distance between disputes and resolve, sometimes, is, as short as a, meal getting, set, up.
And so, in a room with, one too, many different opinions, everybody wants to, get heard, and, when everybody tries to grab that mic for speaking “power”, nothing gets, heard, and all there will be, will be, more, disputes, but thankfully in this case, the person was, someone wise, who helped everyone calm down, so everybody can, listen to everybody else, and this person, S was, an excellent, mediator in this, dispute in the apartment complexes, about to, get blown, out of, proportion…






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