{"id":2829,"date":"2015-07-29T11:00:18","date_gmt":"2015-07-29T11:00:18","guid":{"rendered":"https:\/\/blue-sea-697d.quartiers047.workers.dev:443\/http\/tech.scargill.net\/?p=2829"},"modified":"2015-10-14T14:13:41","modified_gmt":"2015-10-14T14:13:41","slug":"ups-in-spain","status":"publish","type":"post","link":"https:\/\/blue-sea-697d.quartiers047.workers.dev:443\/https\/tech.scargill.net\/ups-in-spain\/","title":{"rendered":"UPS in Spain"},"content":{"rendered":"

UPS are SO never getting my business again<\/strong><\/p>\n

<\/strong> <\/p>\n

Update 14\/10\/2015<\/strong><\/p>\n

Absolutely predictably, after promising delivery today \u2013 UPS have once again marked the tracking system as \u201cincorrect address\u201d and given up. I keep sending them simple Google map links and they keep writing back to say they cannot read them \u2013 how can you not read a link to Google MAPS!!!???!?!?<\/p>\n

Update 12\/10\/2015<\/strong><\/p>\n

Here we go again\u2026 despite telling every supplier NOT to use UPS, I\u2019ve just received an email from UPS to say there is a parcel arriving tomorrow from China \u2013 or is it Wednesday?<\/p>\n

So the email clearly states <\/p>\n\n\n\n
\n

Scheduled Delivery Date: <\/strong><\/p>\n<\/td>\n

\n

Tuesday, 13\/10\/2015<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
\n

Estimated Delivery Time: <\/strong><\/p>\n<\/td>\n

\n

End Of Day<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

There you go \u2013 you don\u2019t get any clearer than that \u2013 except that it ALSO gives a tracking number. Hopping over to the website \u2013 the tracking page says\u2026<\/p>\n

Scheduled Delivery<\/strong>: <\/p>\n
Wednesday<\/strong>, 14\/10\/2015, By End of Day <\/p>\n

Of course \u2013 none of that is important because based on past history \u2013 tomorrow afternoon the tracking page will say that the address is wrong (I\u2019ve sent them a map) and that they will try the next day\u2026. and the next\u2026  <\/p>\n

Well, one could be optimistic and say \u201cthird time lucky?\u201d  – I\u2019m not getting too excited. More info later.<\/p>\n

 <\/p>\n

Update 20\/09\/2015<\/strong><\/p>\n

As some of you know, in July 2015 I was invited by Espressif to MIT in Boston, USA  to be involved with their  microprocessor product and how to use it. This small microprocessor has lots of uses and I’ve been independently blogging about the subject for some time – with some success judging by the numbers in here.<\/p>\n

I was trying to think of something visually appealing to show people and it occurred to me that as I had written some software for serial LEDS to simulate a CLOCK, it would be nice to actually take a very bright CIRCLE of these LEDs with me – and the software and a little board so that people could visualise a nice use for the chip.<\/p>\n

This presented me with a problem – I was moving to Spain for the summer and needed a quick fix. A Chinese company sold a LED ring for \u00a311 which was reasonable – but it would take 2-4 weeks to deliver the little product to me. So I asked them to ship it via courier. They chose UPS. Bear in mind, while reading this the cost of the product – \u00a311 or maybe 16 Euros<\/em>.<\/p>\n

So all in Euros – the product cost around 15.57 Euros. The postage cost 22.62 Euros – that’s a total of 38.21 Euros inc delivery. YES that\u2019s a LOT for delivery \u2013 but I was in a hurry. Normally that kind of stuff chips from China for free.<\/p>\n

It would seem that when charging VAT, UPS charge VAT on not only the product but the delivery – which seems UTTERLY ridiculous to me – but that’s life – so at 21% that would be what, around 8 EUROS?<\/p>\n

The first time I realised something was up – was when UPS contacted the Chinese supplier for 17.20 Euros extra, bad enough after accepting a delivery job, but then it got worse – MUCH worse. Now, remember they have already<\/em> contacted the SUPPLIER for more money. It turns out they also recommended he up the value of the package\u2026 reading the previous paragraph makes me wonder\u2026<\/p>\n

Where we live in Spain, Google maps had at the time, not caught up and the address did not show up on the maps. So I made sure that UPS had the address of a business in the village of Galera where we live (a mere 6 minutes by car from the significant main road into town and the map showed a clear path) – The people at that address speak English and Spanish – so I figured they could give directions to our place<\/em>. How naive can you get.<\/p>\n

So I missed a call from Spanish Inland Properties – UPS had called and wanted – wait for it – 38 Euros extra – half VAT, half “brokerage fee”. As Spanish Inland could not contact me they quite rightly refused  the package. It was never intended that the delivery would be to that address but the driver clearly thought it was appropriate \u2013 it would seem talking to  others in the village that this is \u201cnormal\u201d and they put up with this poor service. Several villagers have now said “we pick stuff up from Spanish Inland Properties as the delivery companies can’t be bothered to deliver to our places”.<\/p>\n

This seems to be acceptable for some and if it works for them that’s fine – but we’re not getting discount for laziness here so I decided to tackle this. The postman in the village has NO problems delivering to our place – a mere 6 minutes from the main road into the village. He delivers stuff from all over the world to me no problem.<\/p>\n

I provided UPS with photos, coordinates and even a direct Google link as by this time Google had added our place to the maps. Every now and then I would see revised instructions on the tracking note – but none of my information was passed on to them – it always came out as it I had changed the delivery address or that it was wrong \u2013 neither being correct.<\/p>\n

I had a promise of delivery a week later – nothing – then another written promise of delivery days later  – nothing.<\/p>\n

Meanwhile because UPS systems don’t like my address – when I filled in a form on the web to provide more info – it would never complete.  I then receive a letter from “UPS MY CHOICE” – typical American-style bull letter to make me feel welcome – instructions – access code – the lot – I filled it all in on the website – lovely. But the very first time I tried to make ANY change, provide ANY information – this was refused as first I have to go to the user area which is not where the web form suggests (but I found it anyway) to update my info – which it will not accept. Back to square one.<\/p>\n

On the UPS website I entered the tracking number – there is an option to add a description – so I pasted in the Google URL I made to show the directions… nothing – the ADD button did nothing – clearly intended for short, sharp responses and nothing else – but badly designed as no error message. The only option was to cancel. I could not find a way on the site even to tell UPS to put this off for another day so I could HAVE A LIFE. If you try to contact UPS – you are forced down a narrow range of operations – the nearest I could get was “receiving a package” – ” InfoNotice Number” – and …. nothing – I could not  get any further in contacting them. For someone having a problem – the UPS website isn’t worth a light.<\/p>\n

Anyway, several days after I was actually expecting the parcel and far too late for my trip which had come and gone, I had just about given up when… the van arrived – as it happens we’d left the house but we stopped the car just outside – sure enough  38 Euros had to be paid. So AT LEAST I proved one thing – if you stand up for what’s right \u2013 it appeared at the time that they COULD deliver to the door – not without a fight and with charges that bore no relationship to the cost of the product.<\/p>\n

So now you, dear reader, now know what to expect from UPS in rural Spain – others have already warned me – terms generally seem to focus on the word “rubbish”. Another reader has warned that he too has been subject to “brokerage fees” totalling twice the value of the product… and he won’t touch UPS.<\/p>\n

I then wrote and asked for an explanation as to WHY they charged me 30 Euros more than the VAT and why they also charged or tried to charge the SUPPLIER more.<\/p>\n

A letter came back  – the VAT was the supplier’s fault – for reasons WELL beyond me \u2013 on advice from UPS , he had declared a value more than twice the actual value of the goods, on the package. Why would ANYONE want to do that. But that only accounts for HALF of the ridiculous price – the rest came from “Brokerage charges” – Now I have to say, in my 60+ years I’ve not come across this in the UK – maybe I’ve just been lucky – but check this bunch of nonsense out \u2013 on the link, scroll down to “brokerage charges” – https:\/\/blue-sea-697d.quartiers047.workers.dev:443\/http\/www.ups.com\/content\/es\/en\/shipping\/cost\/additional.html<\/a><\/p>\n

It seemed there were a couple of lessons here… (a) make sure your supplier UNDERSTATES the value of goods, (b) Avoid UPS – but mainly, when buying from China – avoid couriers altogether and stick with simple airmail. It may be slower but in my experience it is reliable and there are NO charges – indeed on small packages there isn’t even any VAT (and up to now that applies to both Spain and the UK). <\/p>\n

And that was that \u2013 at least the parcel arrrived, they now knew my address. FAST FORWARD to September 2015. I\u2019d bought a watch \u2013 a smart watch, from America and it did well for a while but got some water damage. They said no problem \u2013 we\u2019ll ship you another straight away \u2013 you\u2019ll have it in days.<\/p>\n

And they chose\u2026 UPS. Too late to stop them. <\/p>\n

On time the supplier sent me a tracking number \u2013 and the parcel would arrive Wednesday. I made sure they had the map link, that they sent the map link to UPS and I sent a copy to the guy I\u2019d previously spoken to at UPS in Spain. What could go wrong.  Eventually the tracking info updated and sure enough \u2013 LATE WEDNESDAY ARRIVAL. We were off to the coast for a couple of days (Thurs Fri) so I let everyone know. Early Wednesday afternoon \u2013 \u201cIncorrect address\u201d \u2013 I could not believe my eyes.<\/p>\n

I immediately wrote to everyone involved and ensured they knew that 1. My address was correct and 2. I was NOT going to be around on Thursday or Friday.<\/p>\n

Sure enough nothing happened on Wednesday \u2013 I sent a stream of correspondence off and we went off on our trip to the coast, with a confirmation from UPS that they\u2019d try again Monday.<\/p>\n

Friday, an email came in on my phone \u2013 UPS have DELIVERED YOUR PACKAGE.  The address was nonsense \u2013 2 letters \u2013 and the delivery was to \u201cSOAN L\u201d \u2013 not only was the address rubbish \u2013 but who on EARTH was \u201cSOAN L\u201d \u2013 didn\u2019t really even sound Spanish and it certainly wasn\u2019t English.<\/p>\n

So after screwing up the Wednesday delivery, they sent the package on the WRONG day to the WRONG place to the WRONG person.<\/p>\n

As it turns out \u2013 they\u2019d just resorted to form \u2013 and delivered the package to \u2026. Spanish Inland Properties \u2013 \u201cSEAN L\u201d \u2013 the very helpful chap there and on Saturday I picked up the replacement watch from him.  They simply could not give a SHIT about customer requirements.<\/p>\n

All\u2019s well that ends well, but now I feel it is my duty to warn everyone, everywhere \u2013 DO NOT USE UPS IN SPAIN AS THEY ARE COMPLETE RUBBISH.<\/p>\n<\/dd>\n","protected":false},"excerpt":{"rendered":"

UPS are SO never getting my business again   Update 14\/10\/2015 Absolutely predictably, after promising delivery today \u2013 UPS have once again marked the tracking system as \u201cincorrect address\u201d and given up. 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