Do you have a URL we can take a look at? It’s possible the site isn’t properly connected to Jetpack, but we’ll need a link to the site to run some diagnostics.
Thanks for sharing the URL. I checked and your website is properly connected with the Jetpack plugin. We need this connection in order to record the stats.
Thanks for providing the screenshots. It appears that the problem occurs in your WP-admin when viewing the Stats, rather than in the WordPress.com Dashboard. This might be due to a conflict with a theme or plugin. To investigate this further, I suggest installing the Health Check & Troubleshooting plugin. Once installed, enable only the Jetpack plugin during the troubleshooting process to determine if the issue continues.
I’m sorry for the continued trouble. Unfortunately, I wasn’t able to replicate the issue. When you took that screenshot, that was with all plugins other than Jetpack disabled?
I’d recommend:
Testing in a different browser to rule out a browser issue
Try enabling the “New Stats Experience” in Jetpack. We have directions here. It is possible that the new experience may get around the issue.
It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!
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