Plugin Support
Patrick
(@patrick2623)
Hey @focoincena
Could you please confirm your Folder access settings using this guide as a reference: https://premio.io/help/folders/how-to-give-folders-access-based-on-wordpress-user-roles-or-to-specific-users/
Also, to help us understand your situation better, could you share a screenshot of the message that says your users aren’t allowed to create folders?
Best,
Patrick
Plugin Support
Patrick
(@patrick2623)
Hey @focoincena
I’m currently unable to view any image or video you may have shared. If you’ve sent one, please feel free to share it again using a link.
Also, could you kindly verify your access settings using the following guide: https://premio.io/help/folders/how-to-give-folders-access-based-on-wordpress-user-roles-or-to-specific-users/
Best,
Patrick
Plugin Support
Patrick
(@patrick2623)
Hey @focoincena
Thanks for the video. I’ve reported this to our development team and will get back to you as soon as possible.
Best,
Patrick
Plugin Support
Patrick
(@patrick2623)
Hi @focoincena
Thanks again for sharing the video. We’ve tested this on our end but haven’t been able to reproduce the issue so far.
To better understand what might be happening, we’ll need a few more details about your setup. Since those can sometimes involve screen-sharing and more specific details about your website, we recommend reaching out to us directly so we can assist you more effectively and securely.
You can contact us via email at contact@premio.io, or if it’s easier, through the live chat on our website at https://premio.io (just click the chat icon in the bottom right corner).
Looking forward to helping you resolve this.
Best,
Patrick
