Reference Transactions now required for CC users?

  • Resolved codesdnc

    (@codesdnc)


    3 years, 9 months ago

    Recently (within the last week or so), I’ve had a series of clients receive an error (see below) while trying to check out using credit card, which causes their subscription to fail in WooCommerce. However, PayPal eventually approves the transaction (and they are charged), but the subscription has already failed.

    Are reference transactions now effectively required to accept CC payments?

    Full text of error:
    Failed to process the payment. Please try again or contact the shop admin. [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-MERCHANT_NOT_ENABLED_FOR_REFERENCE_TRANSACTION

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Femi

    (@femiyb)

    3 years, 9 months ago

    Hello @codesdnc

    We regret your trouble with this issue.

    To better judge what could be causing this, we are interested in a copy of your WooCommerce system report and your latest PayPal Payments log files.
    The system report can be accessed from here:
    WooCommerce > Status > Get system report > Copy for support
    You can copy the log files from here:
    You can share it either privately with us from here:
    https://paypal.inpsyde.com/docs/request-support/
    If you send a private message, please include a link to this thread.

    Thanks,
    Femi.

    Thread Starter codesdnc

    (@codesdnc)

    3 years, 9 months ago

    I have sent the log via the support link you gave. Thank you for looking into this.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    3 years, 9 months ago

    Thanks!
    We have requested more information about this from PayPal and will update the private support request as we receive new information.
    I’ll close this thread in the meantime so we can better keep track of the active conversation.

    Kind regards,
    Niklas

Viewing 3 replies - 1 through 3 (of 3 total)

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