Settings screen error

  • eudivulgoporvoce

    (@eudivulgoporvoce)


    2 days, 2 hours ago

    Dear Sir/Madam, good afternoon! Today I received the notification on screen about the plugin that I could connect Google for WooCommerce to the store’s YouTube channel, and this piqued my curiosity. However, when trying to access the requested “Settings” page, the page loads for a few seconds and then generates an error, as shown in the image below.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Frank Remmy (woo-hc)

    (@frankremmy)

    2 days, 2 hours ago

    Hi @eudivulgoporvoce,

    Sorry to hear the Settings page is throwing an error. Nhat’s not the experience we’d want when you’re just trying to explore a new feature!

    To help us understand what’s going wrong, could you share two things:

    • If you can share what you see when you dropdown “Click to see error details” via pastebin.com, that would really help.
    • That said, it’s worth noting that Google for WooCommerce relies on a connection to WooCommerce.com’s servers via Jetpack. If that connection is disrupted, it can cause issues loading settings pages. You can check the connection status by visiting wp-admin/admin.php?page=connection-test-admin-page on your site, which will show whether the connection is healthy.

    Looking forward to hearing from you!

Viewing 1 replies (of 1 total)

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