Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,

    I'm searching for the right link for my visitors to safe the date in their preferred calender app.
    So if they got an email with their booking, that they directly have the opportunity to safe the date. I was looking everywhere but cannot find an answer. So is there an option like this, or is there a possibility to integrade it. I think it is a very important feature.

    THX

    • Hello.
      The ability to use [add_to_google_cal_url] shortcode in the "New visitor email" template at the Booking > Settings > Emails page, for adding event to own Google Calendar will be possible in next update of Booking Calendar.

      Currently this shortcode available only for the "New admin email" template.
      Kind Regards.

  2. Hello,

    I bought the Booking calender business small version. Now I have implemented on my website, the days booked in the calendar are shown with the colour yellow while the legend shows colour red for booked and partially booked days. How can I change this? It is much more clear when legend and calendar colours are the same. Thank you!

    • Hello.
      Yellow color is about the pending bookings and red color is about the approved bookings.
      Partially booked dates marked with click icons.
      You can activate to show the partially booked dates with the same background color as available dates. You can activate it at the Booking > Settings General page in timeslots section.
      Kind Regards.

  3. Hello,

    I would need you to help me use the plugin for my website.
    There should be a search engine for the reservations available (several properties) on the home page of the site, that the calendars are synchronized with rb & b. I can have 40 rental units ready, is it possible to help me?

  4. I bought Booking Calendar Business Large (1 site usage) on May 30 2021. I did not receive the email with my order number. I have gotten the download through an update email, but I cannot register it without the order number.

    How do I get the order number?

  5. Hello,

    we arte using the free version of booking calendar.
    We do not receive anymore emails when reservations are made, nor does the client.
    The reservation is made though.
    When using the booking calendar on our website one gets the following message: smtp error could not authenticate.
    I have checked the troubleshooting page and the topic about receiving emails.
    It does not provide a solution to this problem.
    Could you help me out?

    Thank you,

    Thomas

  6. I have a problem of email, when clicked on send button, it just goes in waiting mode, I have configured everything in email setting as required like dns email etc. in each email format, it actually works when I try sending with WP logged in, but not works when logged out as a normal customer. The things were working fine before some days and this is happening suddenely. Please help.

  7. HI
    On this website there is an error message when you fill in the booking form.
    After deactivating soms plugins it works again.
    Then after activating it still is working but the next day the problem is back.

    I use the newest wordpress version and bookingsystem Versie: 8.8.1
    booking manager Versie: 2.0.18 (which is now deactivated) that plugin caused the problem yesterday.... but obviously there are more problems...
    I am trying to fix this now for some weeks but don't get it right.
    The theme is Ultra from Themify.me
    I also downloaded a logfile as I read somewhere in the achive messages...
    I can send it but not upload it here....

    Hope you can help me with this.
    regards, Marja van Putten
    Amsterdam

    • Hello.
      It’s seems like some cache issue. Please recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

    • Hello.
      Probably it's because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If it does not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason for this issue.

  8. Hello

    Is it possible to inline the fields of the form so it takes less place vertically ?

    Regards

  9. already use the free version any i have everything configured correctly but when i approve the reservation the calendary of mi website not refresh, never im waiting for hours and never see the acepted dates. only i can see the first test i had made but not the otrher ones.

    whats wrong. im still thinking that the free version only support 1 event only

    • Hello.
      If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s)". This option must be unchecked. If its checked, please uncheck it and update the settings.
      This option "Use pending days as available" must be unchecked, as well.

      If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Kind Regards.