The European Insurance and Occupational Pensions Authority (EIOPA) has been made aware of recent fraudulent activities in which scammers falsely claiming to represent our institution are requesting payments or personal information from individuals.
Scammers may misuse EIOPA’s name and logo or impersonate an EIOPA staff member to trick individuals or companies into sending money or disclosing personal or other confidential information. Scams can happen through post, email, phone calls, text messages, social media or via fake documents, such as the example below.
EIOPA condemns these fraudulent activities and remains committed to protecting the public from such attempts.
How to spot a scam
- Requests are made to transfer money or pay an administrative or insurance fee in exchange for promised services.
- Offers are made to assist in recovering funds.
- Messages are unexpected or appear too good to be true, often creating a sense of urgency to act or respond quickly.
- The sender claims to be from EIOPA but uses suspicious email addresses, websites, or payment details.
Important to know
- EIOPA does not contact private individuals directly regarding services or the supervision of companies.
- EIOPA never requests payments or personal information from private individuals, nor does it charge them for its services.
What to do
If suspicious messages or requests use EIOPA’s corporate identity:
- Do not respond or send money.
- Contact EIOPA using the official contact form if in doubt.
- Report the matter to local law enforcement authorities.
EIOPA advises the public to remain cautious and verify the authenticity of any communication claiming to come from the Authority.
Disclaimer: EIOPA cannot be held liable for any losses or damages resulting from identity fraud or the unauthorised use of its name and logo.
Example of fraudulent communication:
Details
- Publication date
- 31 October 2025