AT&T

💙 CUSTOMER CARE NEWS 💙 Whether customers are buying a new device, seeking technical support, paying a bill, or starting service, they’ll connect with a friendly expert within 5 mins - or be offered a callback. Customers who pair AT&T Fiber or AT&T Internet Air & wireless service can work with one technical expert, eliminating unnecessary transfers and repeated explanations. If we don't meet these commitments, eligible customers will receive a benefit. Full story ➡️ https://lnkd.in/eBUknxGy

Climbing poles and ladders is all in a day’s work for our technicians. Climbing the corporate ladder from the field, however, can be more challenging. That’s why Pathfinder Academy was created. In this video, Pathfinder Academy leaders and participants share how this technician-led development program equips employees with the knowledge, resources, and support they need to take the next step into leadership. Learn more about opportunities for technicians at: https://lnkd.in/dEdSVaBw #LifeAtATT

We’re committed to making a workplace that works for everyone. Thanks to the passion of leaders like Alex, the National President of our Ability employee group, even more team members can work comfortably, grow their careers, and enjoy everything #LifeAtATT has to offer. Learn all about Alex’s own accessibility journey, what inspired him to get involved with Ability, and the incredible initiatives he’s helped create: https://lnkd.in/eyACaZYi

To our Gulf Coast customers: We’re with you. 💙 As Hurricane Isaias approaches, our teams are preparing the network amp; moving resources into place to help keep communities connected. To help our wireless customers stay connected through this difficult time, we are waiving overage charges to provide unlimited talk, text, and data for AT&T Postpaid & Prepaid customers with billing addresses in zip codes across affected areas from 10.9.26 - 11.7.26. If you’re in the storm’s potential path: 🔋 Charge phones + portable batteries 📞 Save / write down important contacts 🏢 Review your household or business continuity plan 📢 Follow guidance from local emergency officials 💙 Put personal safety first For the full update 👉 go.att.com/storm-isaias

Cyber threats are evolving fast, and AI is accelerating the pace. Staying ahead takes advanced technology and cybersecurity experts who act boldly, move with urgency, work together, and stay focused on what matters most: protecting customers. See how our teams are tackling complex threats and helping keep customers protected and connected. Ready to bring your expertise and make an impact? Explore cybersecurity opportunities with us: https://lnkd.in/eFrg9epA #LifeAtATT

Our technicians work by a simple CODE: Caring for each other, Owning it, Delivering with expertise, and Exceeding expectations. By following these core values, they can maximize their impact and even have the power to make a real difference for customers and colleagues alike. Hear from a few members of our Field Operations team about how following the CODE saved a technician’s life: https://lnkd.in/e4NBrCHi #LifeAtATT

Our HACEMOS employee group hosted a 5K to raise funds for their annual scholarship program, and when the pavement called, Mid-Market Sales Executive Umarae answered. He joined fellow team members to support higher education in the local community, then shared what made the event so meaningful and how being part of the group has shaped his personal and professional growth. “Being part of the 5k and other events like it is so special because it brings employees together to support causes that make a real impact. It’s rewarding to be part of an organization that encourages giving back and investing in the next generation. HACEMOS consistently provides opportunities to volunteer, support local initiatives, and connect with others who share a passion for serving their communities. Being part of the group has made it easier to contribute in meaningful ways. HACEMOS has also impacted my career by allowing me to build relationships with colleagues across different parts of the business, develop leadership skills, and gain experiences outside my day-to-day role. Through employee groups and other initiatives, AT&T creates an environment where employees are encouraged to learn from one another, building meaningful relationships, and grow both professionally and personally. There are countless opportunities to learn new skills, explore different career paths, and build a network. With #LifeAtATT you can be yourself, feel supported, and create a long-term career.”

Every day, our team supports millions of customers from all walks of life. Across locations and language barriers, the mission is the same: help people get and stay connected to what matters most. We asked some of our bilingual team members how their language skills help them better serve our customers, create career opportunities, and drive results. Learn more about #LifeAtATT and explore multilingual career opportunities with us: https://lnkd.in/e5v_hgrs

Meet Salvador and Gerardo, two dedicated members of our business sales team who bring more than 20 years of combined experience to the field. Twice a month, they connect with their local networking group to build relationships, uncover business needs, and create new opportunities. Their efforts show how taking initiative and cultivating connections can generate leads and deliver meaningful results. One of Salvador’s recent successes began with this very group. He shares: “One of my most memorable sales actually came through our business leads group. After four months of consistent follow up, the customer agreed to move six lines to AT&T. During the process, though, we discovered one of the devices was blacklisted by a previous carrier, putting the sale at risk. After working through the issue and maintaining communication, I was able to help the customer upgrade to a better device and keep the account with us. In the end, it was a great reminder that persistence and customer advocacy can make all the difference.” Salvador and Gerardo’s story demonstrates the impact of strong relationships, consistent follow-through and a commitment to finding solutions for customers. Learn more about our sales careers and all things #LifeAtATT: https://lnkd.in/e3K9vByT