Carenet Health

The hardest moment in a behavioral health crisis is rarely the crisis itself. It is reaching the wrong line. Being transferred. Starting over. Waiting. A Fortune 500 health plan serving nearly 5 million Medicaid and Medicare Advantage members across 15 states decided that was not good enough. Together with Carenet, they built a single 24/7 crisis line with nurse triage and licensed behavioral health clinicians working as one integrated team. Seven months in, 96% of crisis callers were diverted from the ED. Every caller reached the right care the first time. That is what a model built around the member actually looks like in operation. Read the case study: https://hubs.ly/Q04fDhQG0 #BehavioralHealth #NurseTriage #IntegratedCare #HealthPlanInnovation #CarenetHealth

April Nurse Line satisfaction results are in, and our clinical team delivered. When members call unsure of what to do next, the Carenet Clinical Team meets them in that moment with the clarity they need. Every interaction is focused on the right outcome, and on making sure members feel heard, supported, and confident in what comes next. Month after month, the consistency shows. Thank you all. #NurseLine #MemberExperience #HealthPlanPerformance #CarenetHealth

Most people will never know the name of the nurse who talked them through their hardest moment. But they'll remember how it felt. That's the kind of impact that doesn't show up in metrics, but it matters more than any of them. Happy Nurses Week from Carenet Health. To every nurse out there, what you do matters. More than you know. #NursesWeek #HappyNursesWeek #CarenetHealth #HealthcareHeroes

May is Mental Health Awareness Month. Half of Americans say someone in their family has recently experienced a severe mental health episode. But awareness is the easy part of this conversation. The harder part is what happens the other eleven months of the year. More than 40% of Americans who need mental health care can't get it. Poor mental health correlates directly with the chronic conditions that already dominate total cost of care: diabetes, heart disease, readmissions. The distance between knowing this and building systems that respond to it is where most of the actual work lives. For health plans and providers, this month is an opening. Not to post, but to ask a harder question: what does your organization do when a member in crisis actually reaches out? We put together three behavioral health strategies health plans and providers can put into practice this month and beyond. Read it here: https://hubs.ly/Q04fDhZm0 #MentalHealthAwarenessMonth #BehavioralHealth #HealthcareEngagement #CarenetHealth

The first recognition is an honor. The second one is confirmation. Carenet Health has been named a Major Contender in the Everest Group Healthcare CXM Intelligent Operations PEAK Matrix® Assessment 2026. Our second PEAK Matrix® placement this year. Healthcare CXM isn't a contact center with a compliance checklist bolted on. It takes licensed clinical talent, AI workflows built for payer and provider complexity, and the ability to connect member engagement to real outcomes. That's what our Intelligent Engagement™ model is built for. Two recognitions. One direction. Read the full announcement: https://hubs.ly/Q04f1yVj0 #HealthcareCXM #HealthcareEngagement #MemberEngagement #CarenetHealth

Three days. Four leaders. Twenty-five years of women driving healthcare forward. Holly McCann, Vikie Spulak, Dawn Zerneke, D.Sc., MBC, and Wendi Summers wrapped the 2026 WBL (Women Business Leaders of the US Health Care Industry Foundation) Summit in Orlando, and Carenet Health was proud to be part of it. The conversation started before the summit. Catch Holly and Wendi's WBL Insights panel on human connection as a healthcare performance lever: https://hubs.ly/Q04dyWtR0 #WBLSummit #WBL25 #WomenInHealthcare #HealthcareLeadership #CarenetHealth

Carenet Health Philippines proudly participated in Colliers Run 2026, themed “Together for the Long Run: A Partner Run for Health and Learning.” The event highlighted the importance of physical wellness, continuous growth, and strong partnerships by encouraging participants to run side-by-side, reinforcing that health and progress are best achieved together. This partner run was more than a race; it emphasized shared accountability, motivation, and connection. Running with a partner promoted not only cardiovascular health and stress reduction, but also collaboration, communication, and mutual support, values central to both the initiative and Carenet’s culture. Representing Carenet Health PH were OM Mac Escondo and POC Ge Bataluna, whose participation reflected our commitment to well-being, teamwork, and active engagement beyond the workplace. Their involvement underscored Carenet’s advocacy for initiatives that support healthier lifestyles and stronger interpersonal bonds. Carenet Health Philippines remains committed to supporting activities that champion wellness, learning, and community. Our participation in Colliers Run 2026 reinforces our belief that we are stronger together, truly together for the long run.

March Nurse Advice Line satisfaction results are in, and the numbers speak for themselves. Members are making confident care decisions, connecting to the right level of care, and avoiding unnecessary ED visits. None of that happens without the Carenet Clinical Team, whose expertise and genuine care for every member make these outcomes possible. Grateful for each of you. #NurseLine #MemberExperience #HealthPlanPerformance #CarenetHealth

High-volume hiring in healthcare is one of the hardest problems in HR. The pressure is constant, the stakes are high, and the margin for error is slim. Our VP of Organizational Effectiveness, Danann Smith, is heading to the UMA Spark Summit next week to talk about how AI is helping teams like ours navigate exactly that — smarter decisions, better efficiency, without sacrificing the human connection.  #UMASparkSummit #HealthcareHR #TalentStrategy #AIinHR 

The industry keeps asking the wrong question. It's not AI or human connection. It's AI making human connection possible. We spent an hour with senior women leaders across healthcare unpacking what that actually looks like in practice -- when friction disappears, what your people can finally focus on. The full conversation is worth your time: https://hubs.ly/Q04c80rQ0 #HealthcareLeadership #WomenInHealthcare #AIinHealthcare #CarenetHealth #WBL