Constellation Research, Inc. reposted this
“Where is the human in this AI loop?” 🚩🚩🚩 If that sounds familiar, your KPIs are wrong. “Good is not: I deployed some AI. Good is when a customer says, ‘I have a specific use case,’ and you come in and solve it.” 8x8 CEO Samuel C Wilson and Constellation Research, Inc. Principal Analyst Liz Miller dig into why you’re paying for the wrong thing if you’re measuring AI success by outputs rather than outcomes. Read more and watch this Executive Insight here: https://bit.ly/4dU2iwM