A few days in Canberra with JLL 🇦🇺 🎥 Filming with Subramanya Raj Urs, Andy Youll and Christy Paulson of JLL Australia 📌 Joined by Rachana Singh from Genesys ⚡ Inside a 24/7 service centre where every second counts Lots of great moments (and footage) captured. Stay tuned 👀
Genesys
Software Development
Menlo Park, CA 352,043 followers
Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.
About us
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
- Website
-
http://www.genesys.com
External link for Genesys
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Menlo Park, CA
- Type
- Privately Held
- Specialties
- Call Center Software, Cloud Contact Center, Customer Experience Software, Contact Center as a Service, Customer Self-Service, Workforce Engagement Management, Workforce Planning, Enterprise Call Center, Outbound Call Center Services, Digital Customer Engagement, Conversational AI, Chatbots, Automated Routing, Web Messaging, SMS Messaging, and IVR Self-Service
Products
![Click here to view Genesys Cloud CX]()
Genesys Cloud CX
Customer Engagement Software
Genesys Cloud CX is our all-in-one, composable cloud contact center solution. Genesys Cloud CX helps businesses offer fluid, effortless interactions that are faster, smarter, and more personalized, all via an easy-to-use proven cloud product. With the flexibility to configure CX and EX capabilities that are built, bought, or brought – you can adapt, scale, and create impactful customer experiences with confidence.
Locations
Employees at Genesys
Updates
-
LLMs and LAMs just stepped into the ring 🥊 Spoiler: LAMs are what set Genesys Cloud™ Agentic Virtual Agent apart — built for outcomes, not just conversation. Learn more: https://gsys.cx/4wECuwa
-
#Knowledge2026: complete ✔️ This week in Las Vegas, one thing was clear: customer experience is entering a new era. With Agentic AI and end-to-end orchestration, organizations are moving beyond disconnected interactions to truly connected, intelligent experiences. We’re proud to be building that future alongside ServiceNow and grateful for every conversation that made this week one to remember!
-
-
Be the One who volunteers in your community 🧡 What makes Genesys such a special place to work? People like Zach Little who volunteers with The Guardsmen - a nonprofit where 100% of the members are volunteers, so every dollar raised goes directly to supporting kids through nature and scholarship programs. Zach shares how being a One Genesys Orchestrator helps him turn purpose into real community impact. See what being part of #OneGenesys is all about: https://gsys.cx/4tpYtnr
-
The long-held CX tradeoff: efficiency or experience ⚖️ Elcenora Martinez is joining us live to discuss how agentic orchestration is the operating model shift that makes BOTH possible at scale and how leading organizations are making it happen. Join us! ⬇️
How agentic AI is rewriting the rules of CX
www.linkedin.com
-
The narrative is wrong. AI isn’t here to replace agents ❌ It’s here to support them ✅ Surface answers faster. Guide next steps. Reduce the chaos. So agents can focus on what really matters: the conversation. Learn more: https://gsys.cx/3PoDF1O
-
Hello from ServiceNow #Knowledge2026 🎉 We’re live at The Venetian and ready for an incredible week of conversations around the future of CX. If you’re in Vegas, come find us at booth 5529 and let’s talk about what’s next. 🎲
-
-
Today, Genesys announced a new partnership with Meta to help organizations deliver more responsive, context-driven customer engagement.🎉 Through WhatsApp on Genesys Cloud, conversations can move seamlessly from chat to voice without losing context. That means faster resolution, more personalization and less friction. With over 1,000 organizations already using #GenesysCloud and WhatsApp together, this next phase unlocks even more powerful, connected customer experiences. Discover how to unify messaging, voice and AI on WhatsApp with Genesys Cloud: https://gsys.cx/49c0Vqu
-
-
106 million disputes. Every year 👀 That’s the scale Visa operates at, which is why its customer experience can’t be anything less than seamless. With Unified Experience from Genesys and ServiceNow, Visa is rethinking CX with AI to drive efficiency, reduce costs, and deliver better support at every moment that matters. See what transformation at a global scale looks like: https://gsys.cx/3QDPyS1