RingCentral

Think building and deploying your own AI agent has to be complex? Think again. The next evolution of our Agentic Voice AI platform is here: AIR Pro. AIR Pro combines reasoning with multi-step execution, making it easier for businesses to build, deploy, and scale AI agents without the usual complexity. RingCentral President and COO Kira Makagon shares what sets AIR Pro apart for today’s businesses 👇

“RingCentral‘s latest quarter shows a company that has quietly turned artificial intelligence from a future story into its primary engine for product differentiation, operational leverage and, increasingly, growth. What started as a unified-communications-as-a-service provider is evolving into an AI-first customer engagement platform, with RingCentral AIR and related products at the front door of every conversation.” - Zeus Kerravala, Industry Analyst In his latest article for SiliconANGLE & theCUBE, he deep dives into how RingCentral has evolved from a UCaaS provider into a truly AI-first customer engagement platform. He breaks down how RingCentral AI is embedded before, during, and after every customer interaction, helping businesses: ⚡ Unlock smarter workflows 📊 Surface actionable insights 🤝 Deliver stronger experiences at scale See how we’re shaping the next era of customer communications ⬇️ https://lnkd.in/eV5v66Nt.

Customer engagement touches every part of an organization, not just the contact center. The old way of building a contact center: buy a communications tool, a data platform, and an AI layer, then spend months trying to get them to work together. Customers still repeated themselves. Agents still worked without full context. Service teams managed integrations instead of serving people. Customer engagement is being rebuilt. And RingCentral is at the forefront. This year, IDC, Omdia, and Metrigy each recognized RingCentral at the top of their customer engagement reports. That recognition validates the vision we've been working toward: a complete customer engagement platform where AI and human agents together transform every conversation into a seamless experience that drives customer loyalty and delivers better business outcomes. Our latest newsletter breaks down what agentic voice AI actually does, how AI and human agents work together to change the customer experience, and what real outcomes look like for companies already embracing a unified customer engagement platform ⬇️

At Axis Integrated Mental Health, growth brought a new challenge: keeping up with patient calls without burning out the team. Before RingCentral, that meant a busy co-founder answering phones and a front desk stretched too thin. Now their AI Receptionist, Charlotte, handles routine calls around the clock. What once took 10-15 minutes is now resolved in seconds, freeing the team to focus on what matters most. Hear what the Axis team had to say about it 👇

Is an AI receptionist worth the investment for your business? Amir Hameed, SVP of Global Technical Solutions & Innovation at RingCentral, breaks down the ROI, from closing communication gaps to capturing more revenue-generating calls and opportunities 👇 Ready to stop losing $200K a year to missed calls? Start here: https://ringcentr.al/AIR.

One branch drowning in calls. Another sitting idle just 30 minutes away. That was the reality for Maple Federal Credit Union after a merger left two locations disjointed with disconnected phone systems. After deploying RingCentral AI Receptionist (AIR), everything changed: ✅ Call hold times cut by 90% ✅ 8% of total call volume resolved via 24/7 self-service  ✅ 1.5 hours of daily capacity returned to every staff member  ✅ Monthly overhead slashed by 50% Now their staff is back to doing what they do best: face-to-face service and faster loan processing for the community they've served for 70 years.

The UK believes in AI. The numbers prove it. 87% of UK workers view AI positively. 98% of businesses with fully deployed AI agents are already seeing ROI. So why have only 16% actually deployed them? Because belief doesn't close the gap. Integration does. The businesses pulling ahead aren't the ones with the boldest AI vision. They're the ones who've wired AI into the systems where work actually happens, across teams, tools, and workflows. Our new report, "The New Economics of AI at Work," breaks down why this is the UK's moment to stop piloting and start transforming, and what it takes to get there. Read it here: https://lnkd.in/ehCZpScp.

Raise your hand if you’ve ever said, “Can everyone see my screen?” 🙋 That’s now a saying of the past. RingCentral Video’s new desktop experience includes a presenter toolbar built for seamless handoffs and high-stakes presentations. Now, you can: 🔀 Switch content instantly without stopping your share 👀 See a live preview of what your audience sees ⏸️ Pause and regroup to find specific slides ✏️ Annotate in real time to drive your points home Present with more control, fewer interruptions, and a smoother experience from start to finish. Command the virtual room with RingCentral Video: https://lnkd.in/gB73ZBsY.

Getting an AI receptionist up and running shouldn’t take weeks. It should take minutes. With RingCentral AI Receptionist (AIR), you just add your website, and it learns everything it can about your business. From understanding what your business does to generating and answering common questions, AIR starts handling customer conversations from day one. No technical expertise required. For small businesses, this removes the traditional barriers to adopting AI so you can start seeing value immediately. Mike Egli, AI & CX Transformation Practice Leader at RingCentral, shares more in our on-demand Beyond the Pilot: Navigating the Agentic AI Revolution webinar: https://lnkd.in/gY9ZM-Pa.