SRM

Great customer experiences are no longer a differentiator. They are the expectation. Organizations that consistently deliver strong experiences tend to see stronger customer loyalty, deeper relationships, and better financial performance over time. In our latest Digital Banking Perspectives Report, we take a closer look at the shifts shaping consumer expectations and what financial institutions should prioritize next: https://hubs.ly/Q04gpmgL0 #DigitalBanking #CustomerExperience #FinancialServices #BankingInnovation #CX #Fintech

Cybersecurity risk used to live inside IT. It no longer stays there. Today, cyber exposure extends beyond systems and infrastructure. It affects operations, financial performance, regulatory standing, and organizational reputation. What begins as a technical issue can quickly escalate into a board-level concern with real business consequences. That shift is reshaping how institutions approach cybersecurity. Leading organizations are moving beyond reactive defenses toward clear governance, defined ownership, and executive alignment. Cyber risk is increasingly managed like any other strategic risk: understood, prioritized, and addressed with discipline. This kind of risk requires oversight, not alarmism. When leadership teams have clarity around roles, escalation paths, and decision frameworks, cybersecurity becomes a source of resilience rather than disruption. Learn more on how SRM helps institutions bring structure to cyber risk management so leaders can make informed decisions with confidence: https://hubs.ly/Q04gsKCc0 #Cybersecurity #IT #FinancialServices #Advisory #Fraud

Consumers may not understand the underlying architecture behind digital banking experiences, but they immediately recognize when those experiences feel fragmented. As financial institutions evolve their digital ecosystems, consistency, connectivity, and customer trust matter more than ever. Our latest Digital Banking Perspectives Report explores the trends shaping consumer expectations and what institutions can do to deliver more seamless experiences: https://hubs.ly/Q04gpmF10 #DigitalBanking #BankingInnovation #FinancialServices #DigitalTransformation

You know something in your strategy is not working, but fixing it without disruption feels out of reach. That is where SRM comes in. SRM partners with financial institutions to uncover hidden opportunities, reduce costs, and align vendors, payments, and technology with long-term strategy. We bring structure and hands-on execution so progress happens without overwhelming internal teams. The result is more than savings. It is clarity, control, and measurable progress. If your institution is ready to move forward with confidence, let's talk: https://hubs.ly/Q04gskzw0 #FinancialInstitutions #Strategy #Transformation #Advisory

The institutions winning customer loyalty today aren’t the ones with the most products... They’re the ones owning the payment experience. In a recent IBS Intelligence feature, SRM's Prakash Natarajan, states that "consumers are not consolidating their financial relationships; they are expanding them. However, they concentrate their activity with the providers that best meet their day-to-day needs. Payments sit at the center of this dynamic. They are the most frequent, visible, and data-rich interactions in a customer’s financial life. For banks and credit unions, the path to primacy is clear: win the payments experience. Institutions that invest in integrated, intelligent, and customer-centric payment strategies will strengthen engagement, increase loyalty, and secure their role at the centre of customers’ financial lives." Learn more on how FIs must win payments to win primacy with customers: https://hubs.ly/Q04g9pRL0 #Payments #Bank #CreditUnion #CustomerLoyalty

The market hasn't slowed down. But a lot of strategies haven't kept pace with it. Financial institutions are navigating more complexity than ever, with payments modernization, vendor pressure, technology decisions, and M&A, often with teams stretched thin and priorities competing for the same bandwidth. The institutions moving forward aren't necessarily doing more. They're doing the right things with the right support. At SRM, our work comes down to four areas where we see the most critical gaps: Strategy, Payments, Technology, and Sourcing, not as separate engagements but as a connected approach that strengthens performance and reduces risk across the organization. Swipe through and reach out today to see how each one moves institutions forward: https://hubs.ly/Q04g8B5f0 #FinancialServices #Payments #Sourcing #Strategy #Technology

At SRM, progress is driven by more than strategy: it’s built on how we show up every day. Our values guide how we collaborate, navigate complexity, and deliver meaningful results for our clients. They shape a culture rooted in trust, accountability, and a shared commitment to doing what’s right. They allow us to create lasting impact for our clients, our communities, and our team. That is how we #ActivateWhatsNext - together.

A lot of fintech strategies were built for a market that no longer exists. RTP adoption is accelerating. APIs are reshaping how institutions connect with partners and users. Consumer expectations have shifted, and they are not shifting back. The question isn't whether your strategy needs to evolve. It's whether you have the clarity and alignment to evolve it with confidence. That starts with an honest audit of where things actually stand. Your ecosystem exposure, your vendor and technology alignment, and the real cost of delay. A fintech blueprint gives leadership a shared view of what matters, what's at risk, and where to move first. SRM helps financial institutions build that blueprint with clarity, alignment, and confidence: https://hubs.ly/Q04f-h6W0 #Fintech #Strategy #RTP #API

Most institutions trust their marketing stack. Very few audit what's actually live. AI is accelerating personalization and expanding channels faster than institutions can manage what's actually live. The strategy looks great on paper, but the back end can't keep up. And the gaps...  You don't see them... until they matter. In this episode of Perspectives Live!, SRM's Steve Shaw sits down with Josh Kelso, CEO of Cr24 Inc, to break down a more practical path forward: Review. Analyze. Improve. Three steps. Clear use cases. No layering AI on everything just to say you did. If you're responsible for digital marketing or operations at a financial institution, this is where execution starts to matter. Watch the full episode here: https://hubs.ly/Q04fR1jm0 #Perspectives #FinancialServices #AI #FinancialInstitution

FIS + Anthropic have partnered🤝 This is another signal that AI adoption in banking is moving from experimentation to operationalization. Financial Institutions must connect AI tools to complex core systems while meeting strict compliance standards and reducing manual operational work. To do this, they need more than just technology, but a practical path to implementation. At SRM, we work with banks and credit unions to evaluate operational opportunities, reduce complexity, and build actionable strategies for AI-driven efficiency across the enterprise: https://hubs.ly/Q04fQDv40 #Bank #CreditUnion #FIS #Anthropic