Talkdesk

AI agents' capabilities are evolving, so how you evaluate them should be too. The AI agents of today are able to do more than before, but a lot of companies are still using outdated metrics to analyze their performance. In this new blog, Pedro Andrade dives into 💡The shortcomings of deflection metrics 💡The importance of understanding multi-intent customer interactions 💡And why you should always look for the context behind your data To help companies make meaningful insights into their AI agent analytics, Talkdesk created our Autopilot Agentic Analytics dashboard, a comprehensive interface for managing and measuring the outcomes of AI-driven interactions. Ready to adopt a modern approach to AI agent analytics? Learn more about how to properly analyze the performance of your autonomous AI agents via the link below: https://lnkd.in/gZH-4_En #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Product #Blog #Read

Scaling operations doesn't have to mean compromising service quality. Zion Call Management has been scaling its specialized support business while maintaining its top-tier service. How? With AI-powered call grading from Talkdesk. "The ability to grade a much larger volume of phone calls really helps us. AI looks for specific quality criteria and flags calls for our review when needed," says Zion's Founder, Christian Thurgood. The result? Zion Call Management has dramatically expanded its quality capabilities and saved thousands of agent hours through automation. Head to the Talkdesk Community to hear Christian discuss his experience with AI call grading to get a behind-the-scenes look at Zion Call Management's setup via the link below: https://lnkd.in/g4je3GMm #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Product

Within the travel & hospitality space, service must stay consistent and top-notch, no matter the situation. That is why we built Talkdesk Customer Experience Automation (CXA): A powerful platform to help teams deliver calm and consistent service in high-stakes, time-sensitive environments. With Talkdesk CXA, your enterprise organization can transform guest experiences, enabling personalized, proactive, and seamless interactions at every step of the journey. Now, the ability to empower agents, delight guests, turn disruptions into opportunities, and create experiences that leave lasting impressions is in your hands. See how travel & hospitality brands are redefining service with Talkdesk CXA via the link below: https://lnkd.in/g9HQE3fa #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Product

🍎 Calling all of our friends in The Big Apple: Team Talkdesk is heading your way! 🏙️ We're posting up at the intersection of AI, CX, and retail at The Lead Summit 2026, and we can't wait to see you there. ❓The best part? Our very own Michael Klein will be on site to deliver a keynote about optimizing CX via a hybrid workforce by deploying powerful tools like Talkdesk CXA! 📍 Swing by Stage 3 on Thursday, May 21st, at 9:15 AM to learn from the best in the business. 🧠 Want to learn more about this epic event packed with energetic attendees, industry leaders, keynote sessions, and networking opportunities? 🔗 Click the link below: https://lnkd.in/dt-ZG4vs #TheLeadSummit #Retail #Commerce #NY #NewYork #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Product

Curious about what factors are currently undermining your AI adoption and deployment within your contact center? According to Pedro Andrade, our VP of AI, the biggest factors are: 🔒 Governance gaps 📊 Messy data ❌ Incorrect metrics For these reasons, we recently launched the Talkdesk CXA Operations Center, a "platform designed to give CX teams real-time observability into how AI agents are actually behaving in production." Want to fix these common problems in your contact center AI deployment? Learn how to remove the black box, fix the data, and give leaders the tools to scale AI without guessing via the article linked below: https://lnkd.in/ggeYc44G PS: Thanks to Rhys Fisher of CX Today for sharing this deep dive into the complex world of enterprise AI deployment! #CXToday #News #Article #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Product

Join the Talkdesk Community to move beyond artificial intelligence hype and better understand what really drives a successful AI deployment. Pedro Andrade, our VP of AI, will be hosting a community conversation on May 14th and 15th covering six common AI myths, including what works in the real world, not just on a slide deck. He'll dive deep into tales of teams stuck mid-deployment, cover why AI voice is so hyped, and tackle the age-old question: will AI replace humans? Bring your toughest AI questions and join the community in conversation via the link below: https://lnkd.in/g3R2wsiH #AIMyths #Community #OfficeHours #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Product

What if the biggest mistake your enterprise voice agents are making is trying to sound too perfect? In the real world, callers are hearing AI agents over the phone, and nearly 20% abandon the call in the first 11 seconds of an AI voice interaction. Want to know why? Because perfection can feel unnatural. We call it the uncanny valley of voice. Want to learn how to avoid call abandonment and make your customers feel truly heard? In this new blog, Pedro Andrade explores the “11 Seconds of Death” in voice AI and makes the case for why artificial imperfection matters. The pauses, pivots, and micro-hesitations that make conversations feel more human are what high-value customers require, and we want to show you how to deploy them to your AI-powered voice ecosystem. Dive into our tips, tricks, and best practices via the link below: https://lnkd.in/g3EDPxVh #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Product #Blog #Read #VoiceAI

💜 Today, Team Talkdesk has 350,000 reasons to celebrate! 💪 This milestone belongs to the incredible leaders, partners, customers, and employees who have helped us build a community that is now 350k strong. 🙌 We’re truly feeling the love on this journey, and to be frank, it wouldn’t be the same without each and every one of you. 🥂 Cheers to the innovators shaping the future of CXA with us! 🔗 Give us a follow and learn more about why there are 350,000+ fans of Talkdesk CXA via the link below: https://lnkd.in/g9UgnBzB #Celebration #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Product

Want to stay ahead of every CXA launch, product update, and expert-led session without the manual search? Stop hunting for insights across your inbox and start exploring our curated digital vault, built specifically to streamline your workflow. From deep dives into the CCaaS vs. CXA landscape to on-demand access to every missed masterclass, our Resource Center is your direct line to the pulse of Talkdesk innovation. Take a look behind the curtain via the link below: https://lnkd.in/g3igp38D #Resources #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Product

🇨🇿 The energy in Prague for Talkdesk Partner Connect 2026 was truly unmatched! For those who couldn’t join us, we’re bringing a piece of that momentum to your feed: This wasn’t just another partner meetup; it was a high-speed, deep dive into the next era of CX. From the historic architecture of the city to the cutting edge of Customer Experience Automation (CXA), the Agentic AI revolution was coursing through the veins of Prague. Curious what we did at this epic Partner Connect? We spent the week turning vision into reality together by: ⚡ Moving beyond the hype by taking Agentic AI from theoretical concepts to live pilot success ⚡ Achieving technical mastery through deep-dive orchestration sessions alongside our lead engineers ⚡ Celebrating our collective wins and the future of CX under the breathtaking ceilings of the Municipal House The big takeaway? We aren’t just talking about AI anymore... we’re orchestrating business outcomes with it. To our EMEA partners: The passion and feedback you brought to every session is what makes this ecosystem the best in the business. We are leaving Prague aligned, inspired, and ready to disrupt the market. Let’s take this momentum back home and continue to unlock the potential of AI-led CX across EMEA and beyond! Catch the full vibe and see the recap photos here, and learn more about Talkdesk CXA via the link below: https://lnkd.in/gvmx8xF9 #Prague #Partner #PartnerConnect #EMEA #Europe #Event #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Product