telli

telli wird die neue Stimme des Bundesministeriums für Digitales ☎️ Als Teil der Initiative “Deutschland, was geht?” (von SPRIND - Bundesagentur für Sprunginnovationen und Bundesministerium für Digitales und Staatsmodernisierung) setzt die Bundesregierung / BMDS telli ein. Ab sofort können Bürger:innen Feedback zum Alltag mit Behörden und Verwaltung ganz einfach über telli's Voice Agenten mitteilen. Alles, was einen stört und wo man Verbesserungspotenzial sieht, kann man ab jetzt ganz einfach per Telefon zurückmelden. Wir freuen uns sehr darüber, einen kleinen Teil zum Einsatz von KI in der öffentlichen Verwaltung beizutragen. Vielen Dank an Zarah Bruhn und Jeannette Gusko, wir freuen uns über die Partnerschaft!!

telli now ships with built-in Workflows ☎️ For most call operations, the call is only half the work. What happens after matters just as much. Until today, that meant sending webhooks to automation tools like Zapier, n8n, or Make, or to a custom integration, and maintaining the post-call logic outside telli. With Workflows, you can now build it right inside telli. Here's how it works: → Pick a trigger and drop in action blocks: send a webhook, update a telli contact, create or update a CRM record → Use If/else or Switch conditions to branch on call outcomes, collected data, or any contact property → Once published, the workflow runs automatically on every completed call Build in draft, publish when ready, and roll back any version in two clicks. Shoutout to Corliansa for shipping this! 🚢

Today we’re launching Charlie, the new telli agent builder ☎ The hardest part of running voice agents isn't building the first version. It's getting the agent to achieve real outcomes in conversations. This required manually reviewing thousands of calls and best practices, identifying issues, and fixing failures to get the agent to improve. Today, that changes. Charlie is your AI teammate for call operations that puts agent improvement on autopilot. It builds your voice agents, analyzes your conversations, and coaches them to improve every single day. → Build from whatever you already have. Flowcharts, sketches, call scripts, handwritten notes, or voice dictation. Charlie turns them into a production-ready agent. → Put agent improvements on autopilot. Ask Charlie where the agent is getting stuck. It analyzes past calls, shows you what's breaking, and shows you exactly what to improve, so your agent gets better with every conversation. → Stay in control of what goes live. Every update starts as a draft, so your live agent keeps running without interruption. Test it with a real call, see line-by-line what changed, and roll back anytime with one click. Shoutout to Jannis & Philipp for shipping this 🚢

Partnership announcement: telli x Whiskey Tango Foxtrot ☎️ Our partner from day 1, Whiskey Tango Foxtrot bring a sharp sense for innovation, combined with a real understanding of how to build processes that last. Together, we helped scale customer service in the insurance industry by introducing AI voice agents that: ✅ handle high call volumes ✅ reduce pressure on service teams ✅ ensure consistent 24/7 availability From first prototype to production in just a few days. Thank you for a great partnership Mathias Tralau and Whiskey Tango Foxtrot GmbH! Want to learn more? Link to full story in comments.

Sky chooses telli for proactive AI voice agents Sky Deutschland GmbH (part of Comcast Group), Europe's leading media and entertainment company handles hundreds of thousands of customer calls every year. When we first got in touch with Dennis, Michael, Jeton, Anton, and the team their goal was clear: move beyond reactive support and start proactively engaging with customers at scale. With telli, Sky launched their own AI-powered phone assistant named Luisa. Sky now handles proactive calls at scale, manages requests and delivers a personal experience to every customer. "The real value is being able to tackle new things that simply weren't possible before. And that delivers results that were out of reach for us before." - Dennis Kubitza, VP Digital Service Experience See more in our telli story below. Thank you for everyone who made this collaboration possible and looking forward to the coming years together! Christian Patz Dennis Kubitza Michael Resch Hubertus Graf v. Pfeil Anton Appel Jeton Gashi Y Combinator Tjerk Boldt Yannick Frettlöhr

Sky chooses telli for proactive AI voice agents Sky Deutschland GmbH (part of Comcast Group), Europe's leading media and entertainment company handles hundreds of thousands of customer calls every year. When we first got in touch with Dennis, Michael, Jeton, Anton, and the team their goal was clear: move beyond reactive support and start proactively engaging with customers at scale. With telli, Sky launched their own AI-powered phone assistant named Luisa. Sky now handles proactive calls at scale, manages requests and delivers a personal experience to every customer. "The real value is being able to tackle new things that simply weren't possible before. And that delivers results that were out of reach for us before." - Dennis Kubitza, VP Digital Service Experience See more in our telli story below. Thank you for everyone who made this collaboration possible and looking forward to the coming years together! Christian Patz Dennis Kubitza Michael Resch Hubertus Graf v. Pfeil Anton Appel Jeton Gashi Y Combinator Tjerk Boldt Yannick Frettlöhr