Risk and experience used to live in different conversations. One focused on protection, the other on engagement. Today they move together, shaping how trust is built in every interaction🤝. Trust is built in real time👊. When fraud prevention and customer experience align, every decision becomes smarter, every interaction feels safer, and every journey moves with confidence. See how leading teams are bringing both worlds together. 📝 Explore the blog https://okt.to/mSFaXH
About us
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.
- Website
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http://www.ttec.com/
External link for TTEC
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Austin, Texas
- Type
- Public Company
- Specialties
- Customer Experience Consulting, Customer Technology Services, Customer Care Services, Captivate Customers, Omnichannel Technology, Bilingual Professionals, Cloud-Based Technology, Operational Excellence, Revenue Growth, Customer Acquisition , Care, Digital Trust and Safety Services , and CX Technology
Locations
Employees at TTEC
Updates
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Voice AI in CX isn't the problem — a bad experience is. 🎙️ When a customer picks up the phone, they want resolution. They want to feel heard. And according to Robert Schoenfield, EVP at Krisp, the same rule applies whether they're talking to a human or an AI agent. "If they have clean communications, if they're not getting interrupted by the bot, and they get their resolution — they'll love that voice interaction." The bar hasn't changed. The technology has. We dug into exactly what that means for CX teams in our latest podcast episode: "Voice is here to stay in CX, but it sounds very different." Listen now - https://okt.to/9peSUb
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Jasmine’s perspective is clear: You can’t fix what you can’t see👀. The shift starts with visibility. Moving away from fragmented systems into one view of the journey: what customers try, where it breaks, and where effort shows up. The teams making real progress are the ones that act on that, using AI to spot friction early and remove it before it turns into a customer issue👊. Simpler processes. Fewer repeat problems. Systems that hold up as things scale. That kind of work doesn’t happen in isolation. It takes a team that can meet clients where they are, challenge what’s not working, and stay in it long enough to get it right🤝. That’s what our Tech, Media, and Comms team brings - diverse backgrounds, different perspectives, but a shared focus on what will actually work… not just now, but a few years from now. ➡️ If you’re still reacting instead of fixing what’s underneath, it might be time for a different approach. Reach out to Jasmine. https://okt.to/RdvqC5
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Thinking about working abroad in 2026? 🇬🇷 Greece continues to grow as a destination for multilingual professionals, with exciting opportunities across customer experience, tech support, sales, and hospitality. In our latest blog, we explore what makes Greece an attractive place to build a career, from in-demand roles and language advantages to relocation support and the country’s unique 14-salary system. If you’re looking for career growth, international experience, or a chance to work in a vibrant and people-focused environment, this guide can help you take the next step toward your future abroad. Discover what opportunities could be waiting for you under the Mediterranean sun. 📖 Read the full blog: https://ow.ly/bt9t50YZczz 💼 Explore opportunities in Greece: https://ow.ly/TNBO50YZczy #ExperienceTTEC #CareerOpportunities #MultilingualJobs #WorkAbroad
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Most retailers are losing revenue in customer conversations they don't analyze correctly💸. Quality programs are still focused on compliance, but the brands pulling ahead are using them to truly understand customers at scale. TTEC partnered with a high-end retailer to analyze 100% of interactions across all channels using AI-powered quality tools, uncovering $489,000 in potential annualized savings and reducing the time to identify coaching opportunities by 60%👏. The advantage is not having more data, it is finally seeing what has been there all along in your customer conversations. 😱 Discover what’s possible now: https://okt.to/q5tvDm
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🎙️ We’re going LIVE this Thursday with a conversation centered on one of the most important skills in today’s workplace: Emotional Intelligence. Join Rebecca on The Talent Show as she sits down with Janelle Rosales, Senior Manager of Global Benefits, to explore how emotional intelligence influences leadership, communication, collaboration, and the way we support one another at work. In a fast-moving world, human connection continues to make the biggest difference — shaping stronger teams, healthier workplace cultures, and better experiences for both employees and customers. 💬 We’d love to hear from you: What role do you think emotional intelligence plays in creating a great workplace culture? Join us live and be part of the conversation. #ExperienceTTEC #TheTalentShow #EmotionalIntelligence #WorkplaceCulture
The Talent Show | S7 EP 6: The Power of Emotional Intelligence at Work
www.linkedin.com
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Most fintechs think they're healthy, but these metrics often prove otherwise🤔. Cost to serve shows if you can scale profitably, CAC reveals how efficiently you acquire customers, churn exposes retention issues, and net revenue retention reflects whether your growth compounds or erodes. And this is only half the picture. The full infographic covers all 8 benchmarks fintech leaders need right now. Unit economics, growth health, CX performance, and retention thresholds that separate the ones winning in 2026 from the ones about to feel it👏. Access 30+ critical KPIs and benchmarks backed by data from 100+ leading fintechs. 📈 See where your fintech actually stands: https://okt.to/ZAfLQY
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In our recent poll, 138 of you shared what best describes your experience in customer service so far. The responses were closely split, reflecting just how varied and personal this work can be. For many, it’s about making a difference daily. For others, it’s about building resilience and skills, growing through the journey, or finding value in both the challenges and rewards. Together, these perspectives highlight a simple truth: customer service is not defined by one experience, but by many — each shaping people in different but meaningful ways. 💬 What best describes your experience so far? Share your thoughts in the comments. 💼 Explore opportunities with us at https://ow.ly/ec2z50YZcrX #ExperienceTTEC #CustomerService #CX
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The value of a meeting changes when it’s built with purpose. At E-Commerce Connect Poland, every interaction is relevant, and every moment has direction. That creates a different kind of energy in the room, one where discussions quickly turn into decisions. We’re joining brands and leaders who are actively redefining how eCommerce operates and grows. Looking forward to the conversations that push things forward. If you’ll be there, let’s make the conversation count.
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Customer expectations move fast. Your CX operation should too💨. TTEC’s Remote CX model helps enterprises scale support faster, access broader talent pools, and stay resilient during demand spikes, without compromising security or quality. From AI-powered compliance monitoring to multilingual talent at scale, Remote CX is helping leading brands rethink what modern customer support looks like👌. Because flexibility means more than working remotely. It means being ready for what’s next. ✔️ Explore the model driving smarter CX operations. https://okt.to/BjWZ7X