USAN, Inc.

For years, contact centers were just seen as "factories" But in reality, they've always been one of the biggest drivers of customer loyalty. 📈 As Zendesk CTO, Adrian McDermott shared on our latest Speechless episode, AI has changed the game and it's time to rethink how we measure success too. Listen to the full episode on Spotify, Apple Podcasts or here 👉 https://lnkd.in/eMtB659T #ZendeskPartners #AIinCX #CustomerExperience

Closing out #zendeskrelate tonight with this great team. Thank you Zendesk for having us as a silver sponsor! See you next year!

Matthew Storm sat down with Zendesk CTO Adrian McDermott to discuss how automation and AI can drive escalation - and how businesses can design automation that feels intentional, thoughtful, and human-centered. 🎙️🚀 Listen to the full podcast episode now on Spotify, Apple Podcasts, or here: https://lnkd.in/eMtB659T #zendesk #CX #AIinCX

Today is the day—Zendesk Relate kicks off! 🎉 We’re excited to be on the ground for the first day of the event, connecting with CX leaders, partners, and innovators shaping the future of customer experience. If you’re attending, come visit USAN at Booth 7 and meet with Matthew Storm, Alan LeMar, and Brent Whipple to see how we’re helping organizations modernize customer engagement with scalable, intelligent, and omnichannel solutions. ✨ See you there! #ZendeskRelate #ZendeskPartners #AIinCX 

Voice is the channel of last resort and of most importance. 💬 As AI and automation continue to reshape CX, the brands that stand out will be the ones that know when human connection matters most. In our latest whitepaper with Zendesk we explore how organizations can balance automation, empathy, and customer choice to create stronger customer relationships in a digital-first world. 📖 Download the whitepaper 👉 https://lnkd.in/gHxrgRtJ #ZendeskPartners #CustomerExperience #VoiceAI #AIinCX 

Only 5 days until Zendesk Relate. ✨ We’re excited to be there connecting with CX leaders, sharing ideas, and having open conversations about the future of AI in CX. Heading there too? Say hello 👋 to Matthew Storm, Brent Whipple, and Alan LeMar at Booth 7 and meet the USAN team! #ZendeskRelate #ZendeskPartners #CustomerExperience #AIinCX 

AI may be transforming customer experience, but the moments that matter most still often happen over voice.    Our latest whitepaper, a collaboration with Zendesk, explores why voice remains a critical part of modern customer experience and how organizations can turn it into a competitive advantage in an increasingly digital world. Discover how leading brands are balancing automation, empathy, and customer choice to create stronger customer relationships. 📖 Read the full whitepaper here: https://lnkd.in/g3ewyE7n   #ZendeskPartners #CustomerExperience #VoiceAI #AIinCX 

What are you most excited to learn at Zendesk Relate? The USAN team is looking forward to hearing how other CX leaders and experts are thinking about the future of customer experience and seeing the latest innovations shaping the next generation of AI-powered service. From agentic AI to smarter customer journeys, it’s an exciting time to be in CX. 🚀 Swing by booth 7 to meet the USAN team during the event! #ZendeskPartners #ZendeskRelate #AIinCX 

USAN is a proud sponsor for Zendesk Relate 2026! Join us in Denver from May 18-20 at the Colorado Convention Center. 🏔️ 3 days. 70+ sessions. Countless possibilities. Zendesk Relate is where AI service leaders meet to learn, explore, and well, relate! 💻 Can’t make it in person? Register to watch the live keynote from Ali Wong and access on-demand content. https://lnkd.in/ebgaGu7D #ZendeskRelate #ZendeskAI #ZendeskPartners

Most contact centers don’t know what to do with the wealth of data collected on calls and chats. They have accumulated so much information that they are paralyzed by it. With AI Contact Analytics from USAN, powered by Generative AI, businesses can finally move beyond manual analysis and start learning from every single interaction with AI-driven insights.    Learn what AI Contact Analytics can do for your business 👉 https://lnkd.in/gYxscadi #AIinCX #AIContactAnalytics #CustomerExperience