Hatch

Thank you to International Roofing Expo (IRE) for yet another successful event! We had a killer booth this year thanks to Hatch X, complete with a station where you could talk to our Voice AI live. Big thanks to LB Capital, LLC, Yelp, and ReferPro for co-hosting The Growth Mindset happy hour — it's always great to partner with companies pushing the industry forward. Hatch keeps evolving, we've got outbound Voice AI right around the corner, and a lot more in store this year! Excited to continue revealing more throughout this year's events 🚀 #IRE2026 #AICSRs #Hatch

Today we’re announcing an exciting milestone for Hatch. We’re joining Yelp! AI is reshaping how service businesses connect with customers, and Hatch has been at the forefront of building for that future. Joining Yelp gives us the reach and resources to accelerate that progress. To our customers: our mission remains the same. Hatch will continue to operate independently, with the same team and the same product roadmap, focused on helping service businesses deliver exceptional customer experiences through high-quality communication at scale. Same Hatch. More leverage. We’re looking forward to continuing to shape the future of AI-powered customer communication, now even stronger with Yelp. 👉 Learn more here: https://lnkd.in/enxZMsHc

There's a difference between putting AI on overflow calls and putting it on every inbound call. When Rich Jordan at High Ground Service Pros moved voice AI to the frontline, the team didn't flip a switch. They picked one day a week where CSRs stepped back and let AI handle 100% of calls while the team maintained complete oversight. They: → Monitored every conversation, lead or not → Called customers back → Adjusted the knowledge base in real time One day became two, then five. That's the pattern we see with operators who scale AI well: they don't just deploy, they pressure-test, learn, and expand deliberately. 👉 The takeaway: Going AI-first isn't a single decision. It's a phased operating discipline. 👉 The full recap: https://lnkd.in/e347ayvk

🔥 The Hatch x Siro integration is now live!🔥 Unsold estimates sitting in your CRM—with no follow-up, or follow-up so generic it doesn't move the needle. It's one of the biggest revenue leaks in home services—and what keeps sales leaders up at night. Today, we're solving that together with Siro. For the first time, the details your reps capture in the home flow directly into AI-driven follow-up so every message reflects what was actually discussed— the graduation party driving the timeline, the financing concerns, the worry about kids being home during the project. The result: ✔️ More meaningful follow-up conversations ✔️ Higher close rates after the appointment ✔️ Less manual work for your team ✔️ Demo-no-sale revenue recovered Register for our webinar to learn more: https://lnkd.in/eqqRRnyC ℹ️ More info in the comments

💡 WEBINAR TODAY 💡 How AI is Reshaping Lead Generation & Conversion in 2026 Lead costs are rising, homeowner behavior is shifting, and AI is changing everything from search visibility to LSA rankings to conversion. Join experts from Socius Marketing and Hatch for a practical look at what's working in 2026. You'll learn: ✅ How AI is reshaping search visibility across Google, LLMs, and LSAs ✅ Why Google LSA is becoming more performance-driven and the levers you control ✅ How top teams are building scalable conversion engines with AI CSRs 📅 Today, January 15 at 1pm ET 🔗 Register here: https://lnkd.in/eZf5jwDe

One of the most important parts of going AI-first isn’t the technology, it’s how the change is delivered. When Rich Jordan at High Ground Service Pros put Hatch voice AI on the frontline, he knew the initial reaction would be concern from CSRs about what this meant for their jobs. In this webinar clip, two things stand out: 1️⃣ The focus wasn’t on deploying AI yet, but on how to deliver the message to his team. 2️⃣ That message centered on why human judgment, nuance, and escalations would still matter. The takeaway: Get the delivery right before the deployment. When teams understand the intent, adoption flows better. Stay tuned for more clips on how High Ground phased the rollout— including how CSRs were redeployed to higher leverage roles. Or just watch the recap here: https://lnkd.in/e347ayvk

One of the most important parts of going AI-first isn’t the technology, it’s how the change is delivered. When Rich Jordan at High Ground Service Pros put voice AI on the frontline, he knew the initial reaction would be concern from CSRs about what this meant for their jobs. In this webinar clip, two things stand out: 1️⃣ The focus wasn’t on deploying AI yet, but on how to deliver the message to his team. 2️⃣ That message centered on why human judgment, nuance, and escalations would still matter. The takeaway: Get the delivery right before the deployment. When teams understand the intent, adoption flows better. Stay tuned for more clips on how High Ground phased the rollout— including how CSRs were redeployed to higher leverage roles. Or just catch the recap here: https://lnkd.in/e347ayvk

In service operations today, you can’t afford for AI to be a black box, especially voice AI. It will make mistakes. What matters is being able to review what happened, make a change, test it out, and move on—not file a ticket and wait. That’s one of the reasons Rich Jordan and the High Ground Service Pros team chose Hatch: the ability to review calls, update the knowledge base themselves, and see changes reflected immediately — whether that’s voice or SMS/email. The takeaway is: Human-in-the-loop is not just at the customer touchpoint, it’s behind the scenes too. Learn more from the full webinar: https://lnkd.in/e347ayvk

One of the most obvious metrics to look at with voice AI is abandoned call rate. Before AI, the High Ground Service Pros team was doing everything they could to get theirs below 10% (adding CSRs, adding cost, and still coming up short. After Hatch voice AI, that number dropped to ~2%) That’s a big win, but CEO Rich Jordan’s take on this surfaces three practical points: 1️⃣ It’s not 0%, and that’s expected Some callers hang up within seconds. Some calls slip through before they can be properly labeled as spam. That last few percent is the reality of real-world call data. 2️⃣ Clean data matters That’s why Hatch’s spam call filtering is critical. It keeps dashboards clean, prevents teams from wading through junk calls, and ensures the metrics you’re looking at reflect real customer demand 3️⃣ The goal isn’t perfect numbers It’s answering real customers and making sure real opportunities don’t get missed. Stay tuned for more metrics 📊

Earlier this week, we had a 🔥 discussion with Rich Jordan (High Ground Service Pros) Alec Stevanovski (Homepros) and our own Tim Geisenheimer on what it actually looks like to put AI on every inbound call. Here are 3 hot takeaways: 1️⃣ Abandoned calls don’t have to be a cost of doing business. High Ground went from 10–12% abandoned to 2%, even while handling ~10,000 calls/month—and not a single negative review tied to the AI. 2️⃣ AI didn’t replace the call center, it unlocked it. 75% of calls are now handled end-to-end by AI, letting CSRs move into dispatching, permits, coordination, and other higher-leverage work. If they turned AI off, Rich said, “the team would riot.” 3️⃣ AI booking rates are matching top human benchmarks. Hatch books 81% of bookable leads — right next to elite CSR performance — while keeping average call time steady at ~3 minutes. Learn more (Including exactly how they rolled this out—here: https://lnkd.in/e347ayvk