Verint

Be honest. Can your virtual assistant handle interactions from end to end? And does it have the reasoning to know when it’s best bring in a human? In this webinar, you’ll see how brands use Verint Intelligent Virtual Assistant to: ✅ Automate complete customer workflows ✅ Decide where human agents add the most value ✅ Deliver real-time AI assistance to agents during interactions Register now: https://bit.ly/4tDw4dQ

Great to see momentum at the intersection of compliance and innovation. At Verint, we believe strategically deployed AI is key to helping financial institutions meet rising regulatory expectations while transforming a historically reactive function into a proactive, insight-producing driver of value. Proud to be part of a future where trust, efficiency, and intelligence move forward together.

🛍️Retail leaders, this one's for you! Are your AI pilots still stuck in the fitting room? This June at Verint Engage 2026, discover how to turn AI from endless testing into real, revenue-driving outcomes. See how big retail brands are elevating customer interactions from browsing to buying with Verint: ⚡Faster service 💰Increased revenue opportunities 🧠 Smarter, more personalized customer experiences ✅ Measurable automation results Join us at the can’t-miss CX event of the year to learn more: 📅 June 22–25 📍 MGM Grand, Las Vegas 👉 Register now: https://bit.ly/4saHoxc #VerintEngage #VivaLasVerint #CX #CustomerExperience #AI #CXAutomation #AIoutcomes #Retail

The backlash against bad automation has begun. A new Customerland article highlights a critical takeaway from Verint’s State of Customer Experience 2026 report—and it’s one that CX leaders can’t afford to misinterpret. “There’s a subtle but important shift hiding inside Verint’s newly released State of Customer Experience 2026 report, and I suspect a lot of people are going to misread it. The easy headline—the one that will travel fastest across LinkedIn—is that customers increasingly prefer humans over AI. On the surface, the data supports that interpretation. [...] But I don’t think this report is actually telling us that people suddenly want 'more human service.' I think it’s telling us something much more uncomfortable for the CX industry: customers have become deeply intolerant of bad automation. That’s a very different conclusion.” Customers aren’t rejecting AI—they’re rejecting poorly implemented AI. This is a defining moment for CX leaders. The challenge isn’t choosing between human and automation—it’s delivering automation that works: ✅ Context-aware ✅ Seamless across channels ✅ Effortless for customers When done right, AI doesn’t replace humans—it elevates experiences at scale. 👉 Read the full article: https://bit.ly/4dlCtFP #CustomerExperience #AI #Automation #CX #Verint #DigitalTransformation

Heading to CCW? Let’s connect! If you’re attending CCW in Las Vegas on June 22 -25, make sure to stop by booth #419 to experience live demos of how Verint is helping organizations elevate CX with AI-powered insights and automation. While you’re there, be sure to attend this standout customer session: How MSC Saves Tens of Millions with Verint CX Analytics: A Verint Customer Success Story 📅 Wed, Jun 24, 2026 ⏰ 12:00 PM – 12:45 PM Join Maria Arp (WFO Program Specialist, MSC Industrial Supply Co.) and Roni Ravuna (Sr. Director, GTM Strategy, Verint) as they share how MSC built a powerful CX analytics ecosystem using: - Verint Speech Analytics - Verint Voice of the Customer - Verint Automated Quality Management - Verint Genie Bot And hear firsthand how they’ve achieved: - Tens of millions in savings - Faster, smarter decision-making - A CX operation that continuously improves See you in Vegas: https://bit.ly/41Schgb Enjoy CCW, and we look forward to seeing you at Verint Engage! #VerintEngage #CCW #CustomerExperience #CX #AI #Analytics #ContactCenter #VoiceOfCustomer #VivaLasVerint

Customers don’t always churn because they’re unhappy—they churn because reaching out for help feels like too much effort.    That hesitation has a name: FORO (Fear of Reaching Out). In this post, I break down what FORO is, how it quietly drives customer churn, and the practical steps contact centers can take to rebuild trust across channels—using effective AI, true omnichannel CX, and empathy-driven quality.    Read the blog: https://bit.ly/3RmPEh1

Is your AI driving customers away instead of winning them over? As organizations double down on automation, one hard truth is emerging: not all AI delivers value. In fact, poorly implemented self-service is becoming a major source of customer frustration—and lost loyalty. This CX Today article explores why bad AI is costing businesses customers in 2026 and what leaders can do to turn things around. “New Verint research shows poor self-service is driving dissatisfaction – and what fixing it actually looks like.” The takeaway? Success isn’t about having AI—it’s about having the right AI. Smarter, more human-centric self-service experiences are key to improving satisfaction while driving efficiency. Now’s the time to rethink your approach. Read more: https://bit.ly/4tOmmpc #CustomerExperience #AI #ContactCenter #CX #Automation #Verint #DigitalTransformation

Verint Engage 2026 is coming up fast! If you haven't locked in your hotel room yet, here's your sign to act now. 👇 ⏰Our exclusive conference rate of $130/night at the MGM Grand Las Vegas is only available until May 29. 🎟️Customers and Partners: Our BOGO registration offer has been extended until May 29. Register two people at the same time, and the second registration is free! Join hundreds of CX and AI leaders on June 22–25 for keynotes, breakout sessions, and networking you won't find anywhere else. Register now, book your room at the lowest room rate, and start planning your experience. 👉Register now: https://bit.ly/4saHoxc 🏨Book your stay: https://bit.ly/4tGML8k #Engage26 #VerintEngage #VivaLasVerint #CX #CustomerExperience #AI #CXAutomation

WFM Analysts – are you tired of spending a 25% to 50% of your day approving schedule change requests? Verint WFM Request Anything empowers agents to self-serve, submitting contact center scheduling changes that are automatically approved or denied based on your rules. Employees stop waiting. Managers gain capacity. Operations stay protected. Learn 5 use cases for Request Anything and how it is simplifying schedule changes and increasing agent and supervisor capacity. Read the blog: https://bit.ly/4dGiqBX

Calabrio Workforce Management Earns the Solutions Partner with Certified Software Designation From Microsoft Click to read more: https://bit.ly/4tKe3um