Contact support from Sales Navigator Help Center

Last updated: 5 months ago

The LinkedIn Sales Navigator Help Center contains resources, troubleshooting tips, and useful information to help you use our products better. If you don’t find what you’re looking for and need additional assistance, you can reach our support team, either with chat support or by creating a support ticket.

Who can use this feature?

To contact support, sign in to the LinkedIn account that's linked to your Sales Navigator account. If you're having trouble accessing your Sales Navigator account or experiencing a duplicate account issue, sign in to your LinkedIn account, then visit the LinkedIn Help Center and click Contact us to get support.

To contact our customer support team from the LinkedIn Sales Navigator Help Center:

  1. Go to the LinkedIn Sales Navigator Help Center.

  2. Sign in to your Sales Navigator account. You must have an active Sales Navigator plan.

  3. Scroll to the bottom of a Help Center article or the Help Center homepage and click Start chat.

  4. Ask your question or describe your issue in the chat window.

  5. After you ask your question, help assistant will:

    • Answer your question by summarizing information from trusted LinkedIn sources.
    • Provide a link for more information about your answer or the topic.
    • Ask follow-up questions to provide more personalized information or help you take action to complete a simple task when applicable.

  6. If you need additional help, you’ll be given options to connect to our support team.

Here's a tip

You can also start a chat from within Sales Navigator. Click the Help icon in the upper-right corner of any page to open the Help menu, and select Chat with support.

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