About
Pedro Andrade is VP of Artificial Intelligence at Talkdesk, managing a portfolio of…
Articles by Pedro
Activity
-
So ... Raise your hand if you’re familiar with this: 🙋♂️ You deploy a new version. Something feels off. A customer flags a strange…
So ... Raise your hand if you’re familiar with this: 🙋♂️ You deploy a new version. Something feels off. A customer flags a strange…
Shared by Pedro Andrade
-
One of the biggest gaps we see in the market today is that teams are deploying AI agents without a rigorous way to evaluate behavior, reliability…
One of the biggest gaps we see in the market today is that teams are deploying AI agents without a rigorous way to evaluate behavior, reliability…
Liked by Pedro Andrade
-
TL;DR: How AI is enabling me to Build More Value, Coding Less (or nothing at all). Today I picked up this T-shirt that I got from OutSystems many…
TL;DR: How AI is enabling me to Build More Value, Coding Less (or nothing at all). Today I picked up this T-shirt that I got from OutSystems many…
Liked by Pedro Andrade
Experience
Education
-
Universidade de Coimbra
-
-
Activities and Societies: Member of LAGE management team (Management Laboratory at Computer Science Department at Coimbra University);
Award winner of "Best Internship Project of the Year" prize, sponsored by University of Coimbra and BPI Bank. Final grade in this project was 19/20, for developing first Portuguese full electronic payment transaction from acquirer to merchant.
Volunteer Experience
-
ICT (information and communications technology) Teacher
Basic School Solum Sul - Coimbra Area, Portugal
- Present 12 years 9 months
Social Services
Grateful pro-bono experience, teaching Technology and Computer Science to 6-9 years old kids (Coimbra Area, Portugal)
Honors & Awards
-
Best Internship Project of the Year
University of Coimbra and BPI Bank
Awarded due to developing first Portuguese full electronic payment transaction from acquirer to merchant. Final grade was 19/20.
-
Best business idea award
National Entrepreneurs Association - ANJE
Languages
-
English
Full professional proficiency
-
French
Limited working proficiency
-
Spanish
Professional working proficiency
-
Portuguese
Native or bilingual proficiency
Recommendations received
1 person has recommended Pedro
Join now to viewMore activity by Pedro
-
This is the difference between delivering great value VS crashing and burn .
This is the difference between delivering great value VS crashing and burn .
Shared by Pedro Andrade
-
What if the biggest mistake your enterprise voice agents are making is trying to sound too perfect? In the real world, callers are hearing AI agents…
What if the biggest mistake your enterprise voice agents are making is trying to sound too perfect? In the real world, callers are hearing AI agents…
Liked by Pedro Andrade
-
Join the Talkdesk Community to move beyond artificial intelligence hype and better understand what really drives a successful AI deployment. Pedro…
Join the Talkdesk Community to move beyond artificial intelligence hype and better understand what really drives a successful AI deployment. Pedro…
Liked by Pedro Andrade
-
The Future of CX is Agentic (and the energy is infectious!) 🚀 Last week I was attending my second edition of the Talkdesk Partner Connect, and if…
The Future of CX is Agentic (and the energy is infectious!) 🚀 Last week I was attending my second edition of the Talkdesk Partner Connect, and if…
Liked by Pedro Andrade
-
Most people don't have a knowledge problem. They have a doing problem. It shows up everywhere. Cooking shows. Recipes never tried. Running…
Most people don't have a knowledge problem. They have a doing problem. It shows up everywhere. Cooking shows. Recipes never tried. Running…
Liked by Pedro Andrade
-
I sat down with CX Today to talk about why so many AI deployments quietly underdeliver, and what it actually takes to fix that. Not because the tech…
I sat down with CX Today to talk about why so many AI deployments quietly underdeliver, and what it actually takes to fix that. Not because the tech…
Shared by Pedro Andrade
-
Agentic AI is no longer just a concept; it has become a reality in EMEA. Having just returned from Talkdesk Partner Connect 2026 in Prague, I am…
Agentic AI is no longer just a concept; it has become a reality in EMEA. Having just returned from Talkdesk Partner Connect 2026 in Prague, I am…
Liked by Pedro Andrade
Other similar profiles
Explore top content on LinkedIn
Find curated posts and insights for relevant topics all in one place.
View top content