Accounts Receivable Supervisor

Overview

The SpyGlass Group is seeking an Accounts Receivable Supervisor to lead and optimize our AR function. This role owns outstanding receivables, drives timely collections, and implements best practices across invoicing and the collection lifecycle. This position is critical to cash flow performance and partners closely with Client Services leadership.

Key Responsibilities

• Own the full Accounts Receivable function, including oversight of outstanding receivables and collection performance along with commission tracking from various partners
• Ensure accurate invoice tracking and drive timely collection of all AR components
• Develop and implement best practices to improve collection efficiency and accelerate payment cycles
• Utilize HubSpot to track collection efforts, manage client communications, and ensure consistent follow-up
• Work within QuickBooks Desktop Enterprise for invoicing, payment application, reconciliation, and reporting
• Conduct proactive client outreach (phone/email) to follow up on invoices and resolve billing inquiries
• Deliver monthly reporting on outstanding revenue, aging, and collection trends
• Partner with Client Service Directors and the VP of Client Services to align on account status and resolve escalations
• Identify and implement process improvements to overall AR performance

Job Details

• Hybrid schedule as agreed upon
• Westlake, Ohio
• Professional, team-oriented culture with casual business attire

Qualifications

• 3–5+ years of AR, billing, or collections experience (lead/supervisory experience preferred)
• Experience with QuickBooks Desktop Enterprise and CRM tools (HubSpot preferred)
• Strong organizational, problem-solving, and time management skills
• Driven to improve collection timelines and cash flow
• Excellent communication skills (phone and email)
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Bachelor’s degree preferred

Benefits

• Health, Dental, Vision, Life, and LTD insurance
• 401(k) with company contribution
• Paid time off
• Monthly team incentives

About SpyGlass

The SpyGlass Group, LLC helps organizations reduce and optimize telecommunications and technology expenses. Headquartered in Westlake, Ohio, SpyGlass has been delivering measurable cost savings since 2001.