Apprentice IT Support

• Location: Truro
• Salary: £17000.00 to £17000.00
  
  

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Coodes LLP has been named one of the UK’s leading law firms in the 2026 Chambers and Partners Guide, the Chambers High Net Worth Guide, and Legal 500, with top rankings across multiple departments.

We’re proud of our Investors in People Silver accreditation, recognising our commitment to supporting long-term, rewarding careers. Whether you're just starting out or looking to take the next step, we’ll help you thrive.

Our values, professionalism, integrity, teamwork, fairness, enterprise, and excellence are at the heart of everything we do. We foster a collaborative, inclusive environment where everyone’s contribution is valued.

While our history is long, our mindset is modern. We’re known as one of the most progressive firms in the region, with a strong reputation for innovation and excellence in client service.

At Coodes, you’ll work alongside some of the region’s most respected legal professionals, delivering outstanding service to clients across the South West. Whether your passion lies in private client work, commercial law, litigation, or support services, you’ll find a home here.

Ready to take the next step in your legal career?

Join a firm where tradition meets innovation and where people come first.

We’re looking for an Apprentice IT Support to join our busy IT team. This is a great opportunity to start your career in IT, earn while you learn, and build real-world experience supporting colleagues across our head office and regional offices.

You’ll help provide friendly, practical technical support to users of our IT services, diagnosing issues and resolving queries as quickly as possible. You’ll be supported by experienced colleagues and will receive full training, we’re looking for attitude, curiosity and potential.

You’ll be part of our IT Team providing support across the business. You’ll learn how to deliver great customer service through our Helpdesk, how to troubleshoot Windows devices and applications, and how to support core collaboration tools.

What You Will Do

Day to day, you’ll help with:

• Supporting the IT team with day-to-day systems and network administration tasks
• Installing and maintaining hardware and software
• Troubleshooting Windows PCs and supporting business applications
• Logging, tracking and resolving Helpdesk requests in a professional and timely way
• Diagnosing issues, problem solving, and escalating where needed
• Providing general IT support to colleagues (in person, by phone and remotely)
• Supporting IT projects, including rollout of new systems and upgrades
  
  

Essential

Experience and Qualifications you need:

• A genuine interest in IT and a desire to learn (full training provided)
• Strong communication skills and a customer-focused approach
• A logical, problem-solving mindset and good attention to detail
• Basic familiarity with Windows PCs and Microsoft 365 apps (Word, Excel, Outlook, Teams)
• Own vehicle so able to travel between office as required
• Level 2 equivalent Maths and English
  
  

Desirable

• Any experience (or keen interest) in Windows Server and basic administration concepts
• Exposure to Microsoft Teams, OneDrive and SharePoint (or willingness to learn)
• Basic networking knowledge (e.g., TCP/IP, VPN, remote desktop concepts)
• Experience dealing with third parties/suppliers or raising support tickets with external providers
• Any experience in a professional services environment (e.g., legal, finance, accountancy) is helpful but not required
  
  

You Will Love This Role If

• You enjoy helping people and solving technical problems
• You are keen to start or build a career in IT with structured support
• You like learning new technologies and gaining hands-on experience
• You want exposure to a professional, fast‑paced working environment
  
  

You Will Be a Success If

• You are curious, proactive, and keen to develop your technical knowledge
• You communicate clearly with both technical and non‑technical users
• You take ownership of tasks and follow issues through to resolution
• You are comfortable learning on the job and adapting to new tools and system
  
  

In return, you’ll receive structured on‑the‑job training, mentoring from experienced IT colleagues, and dedicated time to complete your apprenticeship learning. You’ll gain practical experience across end‑user support, Microsoft 365 tools, devices, and IT service management, with a clear development path and support towards relevant Microsoft fundamentals certifications where appropriate.

Additional Benefits Include

• Group pension plan
• Annual bonus scheme
• Medical cash plan
• Life assurance
• Holiday trading
• Private medical insurance options
• Cycle to work
• Discounted shopping platform
  
  

Location

Truro (with travel to regional offices as required)

Hours

This is a full time position. 35 hours a week Monday to Friday however we welcome applications from candidates looking for alternative working arrangements.

DBS

This vacancy will be subject to a DBS Check.

Speculative candidates submitted through agencies we have not instructed will not be considered to be represented by that agency.

We reserve the right to close this vacancy early if a suitable candidate is found

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