Assistant Director of Rooms

A prestigious luxury lifestyle hotel in South Florida is seeking an Assistant Director of Rooms to join its executive Rooms leadership team. This opportunity is ideal for a polished luxury hospitality professional with strong experience across both Front Office and Housekeeping, ideally someone making a strategic lateral move from another upscale or luxury property.

The Assistant Director of Rooms will help oversee the hotel’s entire Rooms Division operation, including Front Desk, Housekeeping, Concierge, and Guest Services, while supporting the overall guest experience, operational execution, financial performance, and luxury service culture throughout the property.

This leader will partner closely with the Director of Rooms to ensure service standards consistently align with the hotel’s luxury positioning and guest expectations. The role requires a highly visible and hands-on leadership presence focused on anticipatory guest service, problem resolution, team engagement, and maintaining operational excellence across a fast-paced 24-hour environment. The individual will frequently serve as a Manager on Duty and help lead daily service culture initiatives through line-ups, mentorship, coaching, and floor presence.

Additional responsibilities include overseeing housekeeping coordination, room readiness, cleanliness standards, preventive maintenance communication, labor management, scheduling, training, hiring, and performance development. The role will also assist with budgeting, labor controls, operational reporting, and maximizing overall Rooms Division performance and guest satisfaction scores.

This position also carries a strong emphasis on sustainability and environmentally conscious operations. The ideal candidate will genuinely value initiatives centered around minimizing waste, reducing environmental impact, improving operational sustainability, and supporting broader carbon footprint reduction efforts throughout the hotel.

The ideal background includes:

• 6+ years of luxury or upscale hotel Rooms experience

• Leadership experience in both Front Office and Housekeeping

• Strong operational and financial acumen

• Excellent communication and leadership skills

• Passion for service culture, team development, and sustainability initiatives

• Comfortable operating within a high-touch luxury environment with elevated guest expectations

Compensation package includes a base salary in the $140K–$150K range, bonus potential, and relocation assistance.