Billing Manager

The Legal Billing Manager oversees the day-to-day operations of the firm’s Billing team, including team leadership, workflow management, and staff development. This role also serves as a key resource for reporting, quality control, and process oversight.

Legal Billing Manager Responsibilities:

• Provide billing updates and insights to leadership.
• Prepare and review daily, weekly, and monthly reporting as needed.
• Monitor billing transactions and activity to ensure accuracy, timeliness, completeness, and compliance with company policies.
• Identify and implement process improvements to enhance workflow efficiency.
• Partner with attorneys and legal support staff to develop invoicing approaches that align with client requirements and billing guidelines.
• Respond to billing inquiries promptly and provide a high level of service to internal and external stakeholders.
• Serve as a key point of contact and escalation resource between Legal, Billing, and cross-functional teams.
• Represent the department in meetings and cross-functional discussions.
• Oversee adherence to timekeeping policies and client billing guidelines.
• Lead the billing process and support a successful monthly close.
• Lead, develop, and support the Billing team, identifying growth opportunities and partnering with leadership and training resources to strengthen performance.
• Conduct regular one-on-ones and team meetings, including coaching and development conversations with direct reports.
• Set clear team expectations, monitor performance, and address personnel matters in a timely and effective manner.
• Leverage technology tools to improve efficiency while maintaining a high standard of professionalism.
• Use sound judgment and discretion to build strong working relationships with attorneys and staff.

Legal Billing Manager Requirements:

• Bachelor’s degree preferred; equivalent combinations of education, training, and relevant experience will also be considered.
• At least five years of experience leading a large team (10+ employees) in a high-volume environment, with demonstrated success improving team performance.
• Prior law firm experience is preferred.
• Experience with eBilling systems is preferred.
• Ability to perform effectively in a fast-paced, high-pressure environment.
• Strong understanding of billing operations, workflows, and business processes.
• Advanced knowledge of billing system functionality and capabilities.
• Solid knowledge of legal accounting and billing processes.
• Working knowledge of Aderant or a similar legal billing platform, with the ability to apply system capabilities to billing solutions.
• Familiarity with software used for law firm billing, cash applications, and collections.
• Proven ability to lead teams with a focus on performance, development, and process improvement.
• Strong project management skills, with the ability to prioritize and manage multiple initiatives at once.
• Excellent written and verbal communication skills.
• Strong analytical, organizational, interpersonal, and presentation skills.
• Ability to evaluate complex issues and recommend or implement effective solutions.
• Proficiency in Microsoft Word and Excel.