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Please note: a resume is required for this position*
Pay Rate: $19.00 an hour
SUMMARY: Assist the Manager with Bowling Center operations and floor management to facilitate the fulfillment of financial goals and company initiatives. Responsible for a high level of guest service as described in your departments guest service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Train, schedule, coach and evaluate staff and conduct performance reviews
Direct and monitor daily work activities to ensure conformance to standards and adherence to policies and procedures
Interact with guests to ensure they receive prompt, efficient and courteous service
Perform counter control duties, including lane-to-lane solicitation and special projects
Ensure utilization of lanes and equipment is maximized for profitability through efficient control of guests
Open and / or close Center including arranging cash tills with appropriate funds prior to opening
Assist with the development of league business through effective relationships with league bowlers and adherence to league formats
Serve as a liaison for open and league bowlers when issues arise, using judgment as to which concerns should be referred to management
Assist in preparation of financial reports in relation to daily center operation
Complete Attendant duties as needed
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
High School Diploma/GED or equivalent experience
1 year supervisor experience in high-volume entertainment, hospitality or restaurant venue
Preferred:
General bowling knowledge and background
Point-of-sales experience
Skills
Required:
Accurate and detail-oriented
Strong organizational skills
Excellent verbal, written and interpersonal communication skills
Excellent problem solving skills
Strong leadership skills
Above average math skills
Preferred:
Computer experience (Microsoft Word, Excel and Outlook)
Abilities
Required:
Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to serve both internal and external customers
Ability to manage projects in a timely and efficient manner
Ability to speak in a clear, concise and pleasant voice
Ability to adapt quickly to changing priorities
REQUIRED TRAINING
Treasure Island guest service training
TIPS training and certification
Point-of-sales training
Effectively Handling Harassment training
Title 31 training
Any position-related training as determined by manager
PHYSICAL DEMANDS
Must be able to walk and / or stand for long periods throughout the day
Must have a good sense of balance and be able to bend, kneel and stoop
Must be able to push, pull and grasp objects routinely
Must have the ability to independently lift 25+ pounds routinely
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Bowling Center Complex including flashing lights and frequent loud noises; May require going onto the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke
Must be able to work in cramped, tight quarters
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally overtime may be required
Occasionally must deal with angry or hostile individuals
High volume direct public contact
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Gambling Facilities and Casinos
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