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Job Summary Donegal Insurance Group has an opening for aBusiness Analyst/Quality Assurance Analyst. As a member of our Claims team, this position collaborates with business users and the technical team to translate user requirements into high-level system specifications, develop and coordinates user testing, and assists in training and implementation of new systems or system enhancements. They also support the planning, design and execution of ClaimCenter application testing.
This position is based in our home office in Marietta, PA on a hybrid schedule.
Responsibilities and Duties
Gathers, analyzes, and documents user needs and requirements and assists technical staff in translating the requirements into systems specifications
Assists with the project in facilitating and formulating a solutions path
Analyst will elicit actual needs of the stakeholders and align the needs of the business units with the technological capabilities
Participates in project status meetings including documenting and distributing meeting minutes
Coordinates and assists all aspects of implementation including user training as well as producing user procedures and documentation
Design and develop test cases, test scripts and validation processes based upon system requirements and functional specifications in an agile software development environment
Conducts and coordinates post-implementation testing and routine proactive follow-up with business units to ensure a quality product and high level of functionality is achieved
Provides daily support for Claims business units including providing technical guidance, troubleshooting software issues, and working with the Claims Staff to ensure the business goals and needs are met for the business units
Assist in some project management responsibilities
Assist in the troubleshooting of technical and functional issues with various business initiatives
Qualifications and Skills
Bachelor’s Degree in Computer Science, Business Systems or equivalent experience
3 years of Business Analyst and/or Quality Assurance Analyst experience with a working knowledge of the Company’s primary systems
Previous insurance related experience preferred
Starting Pay: The pay range for this position is $60,000 to $80,000 annually. The specific offer will vary based on an applicant's education, qualifications, professional experience, skills, abilities, and any applicable designations/certifications. The posted pay range reflects our ability to hire at different position titles and levels depending on background and experience. The pay range may also be adjusted based on an applicant's geographic location.
The base pay is just one component of Donegal's total compensation package for employees. This role may also be eligible to participate in a discretionary annual incentive program. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.
Ongoing applications are being accepted.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Wireless Services, Telecommunications, and Communications Equipment Manufacturing
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