Business Process Engineer

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

About the role

The Business Process Engineer position provides the ability to problem solve and collaborate in teams and in a fast-paced, rapid-growth environment.  A highly motivated and self-driven individual with a desire to have a measurable impact on the future direction of Quantum Health’s business operations will do well.  This position is involved in the analysis, design, and improvement of healthcare outcomes-based research through the use of Industrial and Systems Engineering principles. Experienced contributor with knowledge in a wide variety of business and/or systems processes. Expert in the analysis of existing integrated processes, procedures, and methods with the ability to promote effective business operations through standardization, improvement, simplification, discontinuance, or other methods. Creates and implements process change by partnering with all levels across organization on proposed process and procedure enhancements, including: Root Cause Analysis, Time Studies, Lean Six Sigma, 5S, Process Improvements.

Location: This position is located at our Dublin, OH campus.

What you’ll do (Essential Responsibilities)

• Critical business process analysis
• Process impact analysis of technology initiatives
• Documentation of current and future state critical business processes
• Includes completing workload analysis and observation of roles performing stated processes.
• Collaborate with other departments on shared initiatives such as Product Development, Operations and Clinical leadership.
• Documentation of UAT plans for major tech releases
• Validate impact of organizational initiatives on gross margin, staffing, and process, evaluate potential improvement areas and formulate business cases for senior level report out preparations and presentation.
• All other duties as assigned.
  

What you’ll bring (Qualifications)

• Education: Bachelor’s degree in Business Administration, Industrial and Systems Engineering or other Engineering disciplines or related field or equivalent relevant work experience.
• Experience: 2-5+ years of experience in roles such as: Business Analyst, Operations Analyst, Process Improvement, or Continuous Improvement.  Additional post-graduate education may contribute towards the desired years of experience.
• Minimum 2 years of experience in operations or healthcare fields preferred
• Experience in performance management, productivity and Industrial and Systems Engineering preferred
• Experience in User Acceptance Testing (UAT) is preferred
• Lean Six Sigma Green Belt or equivalent process improvement experienced preferred
• A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.
  

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