City of Gilroy

Career Center Assistant

City of Gilroy Southfield, MI
City of Gilroy

Career Center Assistant

City of Gilroy Southfield, MI
1 month ago
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Representative Job Duties

  • Provide primary coverage of Front Desk area assisting public via telephone and in-person.
  • Provide excellent customer service at all times; screen telephone calls letters and/or visitors,

answer questions and furnish information.

  • Greet customers and aid in completing necessary paperwork.
  • Review completed forms for accuracy and completeness.
  • Update files and records; accurately input detailed and confidential information into database.
  • Identify customer needs and refer to services.
  • Assist customers registering on job search banks (www.mitalent.org, etc.).
  • Explain available services and provide resources.
  • Aid customers with all aspects of Internet job search and assist with job search skills.
  • Perform internet searches for vocational, career and employment-related issues.
  • Maintain agency statistics for room activities and services provided, including reports.
  • Perform all other duties as assigned

Job Requirements - As Determined By the City Of Southfield

  • High school graduate or equivalent. Some college course-work desirable.
  • 1-2 year’s work experience involving strong customer-service skills, in person and on phone.
  • Microsoft office, Email and Internet proficient.
  • Flexible and easily adapts to changing work situations.
  • Demonstrates initiative and works well alone and in a team environment.
  • Knowledge of or the ability to learn government programs, services and resources.
  • Excellent verbal and written communications skills/grammar.
  • Courtesy and positive attitude in dealing with the public and co-workers; good judgment in handling questions and referring problems to supervisors.
  • Significant problem solving and organizational skills and the ability to work well under pressure

This position is not eligible for benefits.

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Education and Training

  • Industries

    Government Administration

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