Chief Technology Officer

Company Description

Founded in Miami in 2004 by Pablo Oliveira, Nuage Designs is the global leader in luxury event linen and furniture rentals. Serving the world's most discerning event planners, wedding designers, and hospitality professionals, Nuage offers an unrivaled collection of couture linens, tabletop rentals, and curated furniture — all backed by an ultra-personalized service experience. With 30+ signature collections, a nationwide shipping footprint, and white-glove furniture delivery across South Florida and Greater Chicago, Nuage has built a beloved brand at the intersection of artistry and operational excellence.

As Nuage enters its next chapter of growth, technology is becoming a core pillar of competitive advantage — spanning supply chain and warehouse operations, customer acquisition and relationship management, and commerce. The Chief Technology & AI Leader will build and execute the strategy that carries Nuage into its next 20 years.

POSITION SUMMARY

The Chief Technology & AI Leader is a newly created executive role reporting directly to the Chief Strategy and Operations Officer. This is not a role for a theorist or a delegator. We are looking for a hands-on executor — a leader who is as comfortable on the warehouse floor and in stakeholder working sessions as they are in executive leadership meetings. You will develop the technology strategy and roadmap across three critical domains — supply chain and logistics, customer acquisition and management, and commerce — and then drive its execution personally, alongside the teams and partners you build around it.

You will inherit a lean, talented organization and grow it deliberately — adding talent and initiative support as the strategy and roadmap demand. Every hire, every vendor, every technology investment will be made with discipline, intentionality, and a clear line to measurable business outcomes.

This is a rare opportunity to join an iconic luxury brand at an inflection point — and leave a lasting mark on how it operates, grows, and serves its clients.

KEY RESPONSIBILITIES

1  |  Supply Chain, WMS & Logistics Technology

• Lead the evaluation, selection, and implementation of Warehouse Management System (WMS) solutions designed for Nuage's high-SKU, high-care luxury rental inventory environment
• Own the RFID and asset tracking technology strategy — driving inventory accuracy and operational efficiency across warehouse and delivery operations in Miami, Chicago, and future markets
• Apply deep knowledge of the logistics technology vendor landscape to identify, evaluate, and partner with the right providers for fulfillment, white-glove delivery, and nationwide shipping
• Build scalable, reliable supply chain infrastructure that supports multi-market growth without compromising Nuage's signature precision and service standards
• Be present on the warehouse floor — understanding operations firsthand and ensuring technology solutions solve real problems for the people using them every day

2  |  Customer Acquisition & Management (CRM)

• Define and execute the CRM technology strategy — selecting, implementing, and optimizing the platforms that power client acquisition, onboarding, lifecycle management, and retention
• Build the data and technology foundation for Nuage's Trade Account program — enabling deeper, more personalized relationships with event planners, designers, and hospitality professionals
• Partner with Sales and Marketing leadership to align CRM capabilities with commercial goals: lead generation, conversion, account growth, and long-term client loyalty
• Identify and integrate marketing technology tools — email, automation, analytics, and personalization — that extend Nuage's reach and deepen client engagement across the event industry
• Establish clear metrics and reporting frameworks that connect CRM investment to measurable revenue and retention outcomes

3  |  Commerce Technology

• Own the commerce technology strategy for nuagedesigns.com — encompassing the rental ordering platform, B2B trade portal, Design Trunk program, and the end-to-end client purchasing experience
• Drive platform performance across the full commerce funnel: discovery, product search, ordering, checkout, and post-purchase experience
• Lead the integration architecture between the commerce platform and backend systems — including inventory, order management, fulfillment, CRM, and financial reporting
• Evaluate and adopt emerging commerce technologies — including AI-powered tools, partnerships, and ecosystem players — that enhance the client experience and drive conversion, with a clear ROI framework for every investment
• Champion a commerce experience that reflects Nuage's luxury brand standard: seamless, intuitive, and elevated at every touchpoint

Technology Strategy, Roadmap & Leadership

• Develop and own Nuage's enterprise technology strategy and multi-year roadmap across all three domains — aligning priorities with business goals, operational needs, and growth targets
• Build and manage the technology ecosystem: evaluating partners, vendors, and platforms with rigor and selecting those that fit Nuage's scale, culture, and strategic ambitions
• Grow the technology team deliberately — making targeted hires and adding initiative-based support as the roadmap demands, always with an eye on capital discipline and execution quality
• Drive technology outcomes at scale and at expected ROI — establishing KPIs, investment frameworks, and accountability structures that connect every initiative to measurable business results
• Serve as a trusted advisor and thought partner to the CSOO and executive leadership team, translating complex technology decisions into clear business language
• Foster a culture of innovation, hands-on problem solving, and continuous improvement across technology and operational teams alike

QUALIFICATIONS & EXPERIENCE

• 7–10 years of progressive technology leadership experience, with at least 3 years in a senior or executive-level role
• Deep domain expertise in supply chain and logistics technology — including hands-on WMS implementation experience, RFID and asset tracking systems, and a working knowledge of the logistics technology vendor landscape
• Proven experience leading CRM strategy and implementation — with a track record of connecting platform investment to client acquisition, retention, and revenue growth
• Strong commerce technology background — e-commerce platforms, B2B portals, rental or subscription ordering systems, and full-stack commerce integrations
• A demonstrated ability to drive technology outcomes at scale and deliver results at expected ROI — with a portfolio of initiatives that connect technology investment to business performance
• A hands-on executor by nature — known for being present with operations teams, working through problems on the ground, and driving execution personally alongside stakeholders
• An innovative problem solver who brings creative thinking to complex operational challenges without losing sight of practicality, timelines, or budget
• Experience building lean technology teams and expanding them strategically — adding talent and vendor support in deliberate, roadmap-aligned ways
• Outstanding communication and stakeholder management skills — equally effective with warehouse teams, creative directors, and executive leadership
• Experience in luxury, retail, events, hospitality, or rental industries is a strong advantage; candidates with rental operations or hospitality technology backgrounds are especially encouraged to apply
• Bachelor's degree in Computer Science, Engineering, or a related field; advanced degree or relevant certifications preferred

WHAT WE OFFER

• An executive seat with genuine influence — this role shapes the operational and digital future of a 20-year-old luxury brand
• The opportunity to build a technology function from the ground up, with the full support of executive leadership and a clear strategic mandate
• A close-knit, design-obsessed team that takes craft seriously and values precision, creativity, and excellence in equal measure
• Competitive executive compensation including base salary, performance incentives, and comprehensive benefits
• Miami-based headquarters in the heart of one of the world's most dynamic luxury and hospitality markets