Community Outreach Specialist

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Job Type

Full-time

Description

We're growing! Lollypop Farm, the Humane Society of Greater Rochester, is hiring for a full-time Community Outreach Specialist. The Community Outreach Specialist’s role is to connect with the community and assist pet caretakers in need through various internal and external programs. This position will also play an integral role in addressing the needs of Rochester’s free-roaming cat population through education and collaboration with various community cat TNVR organizations.

Benefits: We provide a comprehensive benefits package designed to support your health, wellbeing, and professional growth. We offer generous paid time off (16 days), and 8 paid holidays. After meeting the service requirement, Lollypop Farm contributes up to 6% toward your retirement. As a registered 501(c)(3) nonprofit organization, eligible full-time employees may qualify for the Federal Public Service Loan Forgiveness Program.

Schedule: Tuesday - Friday 7:30 AM - 4:30 PM, Saturday 8 AM - 5 PM

Essential Job Duties

• Supports pet caretakers in times of crisis and transition by referring to appropriate community programs for support (Spay/Neuter Program, HOME, TNVR, Pet Food Pantry) or external social service agencies.
• Oversees pet pantry order fulfillment, collaborates with partner organizations, facilitates the network of Little Free Pet Pantries, and represents the program at off-site events.
• Communicates with clients requesting the Mary Ellen Crisis Boarding Program. Schedules intakes and returns with the Admissions department. Provides updates and support to clients while their pets are in Lollypop Farm’s care.
• Engages directly with pet owners in their communities to address concerns and provide support based on referrals from the Intake Department, Humane Law Enforcement, and other partners.
• Builds connections with pet caretakers by engaging, understanding, and communicating effectively to help them access the resources and support they need.
• In collaboration with the Community Outreach Manager, builds capacity for a community cat program in support of individuals and animal welfare groups working in this space.
• Schedules TNVR appointments.
• Assists veterinary resource coordinators with SNIP (scheduling, intake, and discharge) on an as-needed basis and connects clients with veterinary resources/HOME.
• Assists with planning and executing high-volume community outreach events/vaccine clinics.
• Coordinates and mobilizes volunteers to support program activities.
• Enters and monitors program data to produce reliable statistics for program evaluation.
• Observes all safety rules and regulations for self and others
• Maintains good housekeeping
• Carries out responsibilities in accordance with the company’s policies and applicable state and federal laws
• Performs other duties as required
  
  

Requirements

Education & Experience: High School diploma or equivalent education. Experience in a human services, social work, or support role is strongly preferred. Experience collaborating with staff or volunteers is a plus. Two years of animal experience is strongly preferred. A combination of education and experience will be considered if aligned with the position.

Skills: Highly organized with strong communication and record-keeping skills. Strong interpersonal skills with a positive, dynamic, engaging personality. Skilled in delivering compassionate, clear, concise, accurate, and timely communications. Able to work calmly and effectively in a noisy and busy environment. Able to prioritize tasks and adapt to change.

Physical Demands: While performing the duties of this job, the employee is frequently required to remain in a stationary position during the shift, move throughout the building, and lift up to 50 pounds. Frequently required to communicate with others. Occasionally required to move excessive weight.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.

Must Align with the Company Mission, Vision and Core Values:

Mission: Together with our community, we better the lives of animals through justice, prevention, and life-saving care.

Vision: A just and compassionate world for all animals.

Core Values: We embrace and recognize that Lollypop Farm donors are the heroes of our work – voluntarily offering time or money, no matter the amount – to support our mission. Together, our core values unify and guide us to provide the best service to the animals, our community, our organization and ourselves.

• Compassion: We show empathy and sympathy for what people and animals are experiencing through positive and constructive actions.
• Communication: We exchange thoughts, feelings, and ideas in pursuit of mutually-accepted goals.
• Flexibility: We are willing and comfortable adapting to new circumstances and conditions.
• Commitment: We are steadfast in our efforts to achieve our mission.
• Teamwork: We collaborate and communicate to achieve common goals, understanding that the organization thrives when unified.
• Integrity: We act with honor, fairness, and respect for animals, individuals, the organization, and our community.
• Respect: We are considerate and show professional regard for all aspects of our work.
  
  

Commitment to Diversity

At Lollypop Farm, we believe that people are our greatest strength. We are united by our mission - Together with our community, we better the lives of animals through justice, prevention, and lifesaving care. Our values inspire us to promote and support a diverse and equitable environment of mutual respect where all staff, volunteers, and community members feel a sense of inclusion and belonging.

EOE/ADA

Salary Description

$19 - 22/hr., commensurate based on experience