Customer Education Content Specialist

About PracticeTek 

Stop scrolling - your dream job might just be here! At PracticeTek, we don't do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That's the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let's go!  

We're on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we've brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you'll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you're building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity.  

We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren't just words; they're how we live, work, and make an impact together. 
 
At PracticeTek, You'll Get To 

• Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs.  

• Team up with passionate, talented people who care deeply about patients, providers, and making a difference.  

• See your impact firsthand by helping practices deliver care that's simpler, smarter, and better for everyone.  

• Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.  
  

What You'll Do

Here's how you'll help us bring our mission to life and show up as a Trusted Partner:

Content Creation & Knowledge Management

• Develop clear, accurate, and user-friendly knowledge base articles that help customers solve problems independently
• Continuously audit and improve existing knowledge base content for accuracy, completeness, and usability
• Translate complex product functionality into simple, actionable guidance tailored to healthcare users
• Partner with Product and Support teams to identify content gaps and prioritize new content creation

Video Production & Learning Experiences

• Create high-quality educational videos, including product walkthroughs, tutorials, and feature highlights
• Own the end-to-end video production process—from scripting and storyboarding to recording and editing
• Design engaging learning experiences that combine visuals, narration, and storytelling to drive comprehension
• Ensure content is accessible, engaging, and aligned with brand standards

Act as a translator between product complexity and user understanding

• Use storytelling techniques to make educational content engaging, memorable, and impactful
• Design content that reflects real-world workflows in healthcare environments
• Advocate for the voice of the customer in how education is designed and delivered

Operational Excellence & Continuous Improvement

• Track content performance and engagement metrics (views, completion rates, deflection, adoption impact)
• Continuously iterate on content based on customer feedback, support trends, and product changes
• Establish and maintain standards for content quality, consistency, and tone
  

How Success is Measured

Here's how we'll know you're making an impact and raising the bar:

• Improved customer self-service and reduced support ticket volume
• Increased product adoption and faster time-to-proficiency for customers
• High engagement and satisfaction with educational content (articles and videos)
• Scalable, well-organized knowledge base and video library
• Recognition as a trusted partner across Product, Support, and Customer Success teams
  

What You Bring

Your unique talents are what make you shine. For this role, success looks like:

• Strong experience in healthcare environments (clinical workflows, EHRs, or healthcare SaaS preferred)
• Background in education, instructional design, or training
• Proven experience creating knowledge base content and educational materials
• Hands-on experience with video creation tools (recording, editing, screen capture, scripting)
• Exceptional written and verbal communication skills
• Strong storytelling ability with a focus on clarity and engagement
• Ability to simplify complex concepts into easy-to-understand content
• Experience working cross-functionally with Product, Support, or Customer Success teams
• Detail-oriented with a passion for accuracy, usability, and continuous improvement
  

Ready to Join?   

If you're excited to bring your ideas, energy, and expertise to a team that's shaping the future of healthcare, we can't wait to hear from you. Apply today and let's make healthcare simpler, smarter, and Better. Together.  

The Fine Print (That Really Matters)  

At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate's skills and experience. For this position, we reasonably expect to pay a base pay between $65,000 - $80,000. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable.