Customer Service Manager

Are you a customer service leader who enjoys building strong teams and owning order execution in a manufacturing environment? This is an opportunity to lead customer service operations supporting an industrial product portfolio with high customer and commercial impact. As the Customer Service Manager, you’ll own end-to-end order execution, customer communication, and service performance while partnering closely with sales, operations, and product leadership.

The team and manufacturing operations this role supports are based in Piedras Negras. For the first 4-6 months, this role will travel onsite approximately two weeks per month (company-funded travel) to support onboarding and team alignment. Following that period, the role will transition to one week onsite per month, with the remaining time worked remotely.

What your day will look like:

• Own end-to-end order execution and customer communication
• Serve as the primary escalation point for service and delivery issues
• Lead and develop a customer service team
• Partner cross-functionally with Sales, Product, Manufacturing, Planning, Pricing, and Logistics
• Own customer service systems and KPIs (SAP-based tools, Excel, ticketing systems)
• Drive process improvements to improve efficiency and customer experience

Why we love this role:

• High-visibility leadership role with direct impact on customer satisfaction and revenue
• Opportunity to shape and strengthen a team that’s actively evolving
• Strong partnership with commercial and product leadership
• Flexibility in your schedule to work remotely 2-3 weeks per month
• Extremely competitive compensation package

What you’ll need:

• 5+ years of customer service or operations leadership in manufacturing
• SAP order management experience and strong Excel skills
• Proven people leadership and cross-functional communication skills
• Bilingual English/Spanish preferred

Candidates within a few hours of Piedras Negras are ideal: Eagle Pass, Del Rio, Laredo, San Antonio, New Braunfels, San Marcos, Austin, Victoria, Corpus Christi, Houston, and beyond.