Customer Service Manager/ Director

We are seeking a Customer Service Manager/Director to lead a dedicated team and continue a legacy of outstanding client service. We are specifically looking for Management from a Distribution background.

In this role, you will:

• Set and execute the strategic vision for the Customer Service department

• Lead, mentor, and develop a large, diverse team (including supervisors and representatives)

• Drive performance through clear goals, KPIs, coaching, and performance reviews

• Partner closely with operations, logistics, and sales teams to ensure seamless service delivery

• Lead hiring, onboarding, and training for the department

What we’re looking for:

• Bachelor’s degree in business administration or related field strongly preferred

• Minimum 8 years of customer service experience, including 5+ years in a leadership/management role

• Experience in a distribution or similar environment where coordination with warehouse, drivers, and sales is critical

• Proven ability to set strategy and use metrics/KPIs to measure success and identify improvement areas

• Strong leadership, coaching, and decision-making skills

• Excellent verbal and written communication skills

If you are passionate about delivering exceptional customer experiences, developing high-performing teams, and driving operational excellence, we’d like to hear from you.

Benefits include: Medical, Dental, Vision, 401K matching, PTO, Tuition reimbursement

“Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements”