Customer Success Manager

Job Title: Customer Success Manager

Type: Contract-to-Hire (Full-time hours)

Start: Immediate / July 2026

Length: 6 months Contract-to-Hire (strong potential to convert to permanent)

Location: Denver metro or Miami/Boca metro (Hybrid)

Compensation: $45 – $50/hr (DOE)

A fast-growing Cognitive AI / Behavioral Intelligence company is seeking a Customer Success Manager with strong hands-on programmatic and platform experience.

What You’ll Be Doing

• Own the full customer lifecycle — from onboarding and platform activation to optimization, expansion, and long-term success.
• Act as a trusted technical advisor, helping clients maximize value from our behavioral AI and audience intelligence platform.
• Drive adoption of programmatic / DSP / retail media workflows and deliver measurable campaign performance.
• Conduct QBRs, identify upsell opportunities, and turn customers into long-term growth partners.

Must-Haves (Don’t Apply Without These)

• 3+ years of in-platform experience working with programmatic advertising, DSPs (The Trade Desk, DV360, Amazon DSP, etc.), retail media networks, or audience activation platforms.
• Strong technical understanding of campaign activation, optimization, and performance measurement.
• Proven Customer Success or Account Management experience with revenue retention and expansion.
• Located in the Denver metro or Miami/Boca metro area (or willing to relocate).

You’ll Stand Out If You…

• Have direct experience with retail media (Walmart Connect, Roundel, etc.).
• Are excited by AI, behavioral intelligence, and audience platforms.
• Bring an entrepreneurial mindset and want to grow with a high-velocity startup.

This is a Contract-to-Hire opportunity with strong potential to convert for the right fit.