Customer Support Specialist

Job Title: Vehicle Operations Specialist

Location: 4615 E Elwood St, Phoenix, AZ 85040 – HYBRID

Duration: 12 months

Type: Contract

Pay Rate: $18.31/Hr. on W2

Additional Notes

• Location: 4615 E Elwood St, Phoenix, AZ 85040 – Hybrid (1 day/week onsite starting June)
• Contract: Not contract-to-hire; possible extension (not guaranteed)
• Preference: Candidates local to Phoenix, AZ or Atlanta, GA are highly preferred; open to nearby locations (must be near a Manheim Auction site).
• Position focuses on vehicle logistics, order management, and coordination with clients/vendors.
• Requires strong communication, organization, and problem-solving skills.
• Excellent verbal and written communication
• Strong technical skills (Excel, data entry, order management systems)
• Analytical mindset with ability to resolve discrepancies and ensure accuracy
• Training: 7:00 AM – 4:00 PM OR 8:00 AM – 5:00 PM (AZ Time)
• Regular Shift: 8-hour shift between 6:00 AM – 5:00 PM (AZ Time)
• Work Hours: 40 hours/week
• Interview Process: Microsoft Teams (Video)
• Start Timeline: ASAP

Required Skills & Experience

• Strong verbal and written abilities to effectively interact with clients, vendors, and internal teams.
• Skilled in computer-based programs, including data entry, Excel, and order management systems.
• Ability to identify issues, resolve discrepancies, and maintain accuracy and efficiency in all tasks.

What You Will Be Doing

Daily Responsibilities

• Coordinate Communication: Handle inbound and outbound calls to external vendors, clients, and customers to obtain status updates, confirm vehicle locations, and gather necessary information to meet operational requirements.
• Maintain Accurate Records: Update accounts with essential details such as order notes, contact information (names, addresses, phone numbers), and account numbers across internal systems and external platforms.
• Process Transportation Orders: Enter and manage transportation notes for each order using relevant computer applications, ensuring accuracy and compliance.
• Ensure Order Accuracy: Follow up on submitted orders to verify correctness, resolve discrepancies, and update deficient information promptly.
• Data Management & Reporting: Create and maintain spreadsheets to track customer orders, inventory levels, and key reminders. Organize existing data for easy access and reporting.
• Inventory Oversight: Monitor and manage daily inventory to ensure proper allocation and availability.
• Performance Analysis: Collect and analyze data trends to identify opportunities for process improvement and enhance operational efficiency.
• Additional Duties: Perform other tasks and responsibilities as assigned by the department manager or supervisor.