Deployment Engineer

About Cumulus

Cumulus is a Quality Management System (QMS) that ensures critical construction and maintenance activities are done right the first time, every time. By integrating AI-powered workflows and connected IoT devices, the Cumulus QMS improves the productivity and quality of critical work, such as bolt tightening, welding, and pressure testing.

To date, Cumulus has been used to manage over 7,000,0000 work completions across industries such as energy, construction, manufacturing, semiconductors, data centers, transportation, chemicals, renewables, and more. In addition to improving safety and sustainability, our technology also has been proven to reduce costs for quality control and data review by over 60%.

Cumulus is headquartered in Waltham, Massachusetts, with additional offices in Houston, Texas, and Kuala Lumpur, Malaysia, and serves customers across the globe.

About the Role

At Cumulus Digital Systems, our Deployment Engineers are the bridge between technology and the field. They work directly with customers to plan, configure, and deploy the Cumulus platform on industrial and construction projects around the world. Deployment Engineers ensure successful rollouts by combining technical expertise, problem-solving, and hands-on collaboration with field crews and site managers.

This role is ideal for engineers who thrive in dynamic environments, enjoy working directly with customers, and take pride in bringing innovative technology to complex, real-world operations.

Responsibilities:

• Assist in providing knowledge of the Cumulus Platform and offering best-practice recommendations to customers.
• Participate in site pilots and full-scale implementations to support the successful realization of Cumulus capabilities for the customer.
• Support the resolution of customer issues, collaborating with senior engineers.
• Help conduct end-user training sessions to ensure a comprehensive understanding of Cumulus products and services.
• Provide customer support prior to, during, and after field deployments under supervision.
• Monitor project progress relative to assigned tasks and regularly communicate progress to the team.
• Collaborate with Cumulus Sales, Engineering, and Quality Assurance teams to meet solution needs.
• Gather customer feedback and provide valuable insights to our Product, Sales, and Marketing teams.
• Support the sales department to drive new business and increase sales.
• Assist in preparing process, installation, operating procedure, and user/trainer training documentation.
• Maintain project and software documentation in a timely manner.
• Follow up with customers to ensure timely resolution of technical issues.

Requirements

• Engineering Degree or equivalent experience.
• 0-2 years of experience in implementation or deployment of software and end-user training.
• A flexible self-starter with the ability to work effectively at all organizational levels.
• Excellent written and verbal presentation skills.
• Basic proficiency in troubleshooting, testing, repairing, and servicing technical equipment.
• Ability to work flexible shifts and adapt to changing work schedules.
• Familiarity with mobile tools and applications.
• Strong analytical and problem-solving skills.
• Willingness to travel domestically and internationally, up to 50% of the time.
• Valid Passport.

Benefits:

• Competitive salaries and performance-based bonuses.
• Participation in our equity incentive plan.
• Unlimited paid time off.
• Health and dental insurance.
• Retirement benefits account