Director, National Accounts

COMPANY OVERVIEW

Chicken of the Sea Frozen Foods (COSFF) is a leading importer and marketer of frozen and refrigerated seafood in North America. Founded in 2006 to build on the heritage of the iconic Chicken of the Sea brand, COSFF has grown into one of the top U.S. shrimp importers with a strong presence in crab meat, tuna, and value-added seafood products across all trade channels.

A wholly owned subsidiary of Thai Union – one of the world’s largest seafood companies and a global sustainability leader ranked #1 in the Food Products Industry on the 2024 Dow Jones Sustainability Indices (DJSI) – COSFF is guided by Thai Union’s SeaChange® strategy and its vision of “Healthy Living, Healthy Oceans.”

Headquartered in El Segundo, CA, COSFF blends a dynamic, entrepreneurial culture with a deep commitment to sustainability and innovation. Our six core values of Collaboration, Responsibility, Innovation, Respect, Humility, and Passion define who we are and how we lead the industry forward.

JOB PURPOSE:

The Director, National Accounts provides leadership in the business development area and is responsible for setting and implementing sales targets that appropriately tie in with the Chicken of the Sea Frozen Foods’ goals. This role promotes sales growth and is responsible for the timely and equitable assignment of account responsibility and sales targets. The salary range for this role is 160-180k (DOE)

KEY RESPONSIBILITIES

• Research and analyze both existing customers and prospective customers to identify potential needs and develop plans and strategies to offer or expand product offerings.
• Actively promotes customer satisfaction through activities such as anticipating the customers’ needs, overseeing inspection of products returned by customers, resolving or acting as a point of escalation in the resolution of customer problems, managing ongoing customer relationships.
• Responsible for achievement of individual annual sales goals and development of new business.
• Prepare Sales contracts
• Support SVP, Sales & Marketing with identification of opportunities for process improvement. Facilitate successful implementation of new programs through the channel.
• Ensure sales reports and other internal intelligence are provided to the Sales organization. Contribute to the development of new reporting tools as needed.
• Gather information on competitive pricing and analyze general market information for use in expanding business.
• Supports achievement of company financial goals by overseeing timely collection of outstanding accounts receivables for assigned channel.
• Participate in sales meetings and training sessions to brainstorm and develop sales strategies and plans.
• Be fully involved in the company planning and participation of trade shows and food shows.
• Present senior management with trends, creative ideas, and possible incentives that may help promote the company, its products, and philosophies in the marketplace.
• Primary customer focus will be but not limited to Technomic’s top 250 accounts
• Secondary customer focus will be other designated emerging or multi unit accounts as assigned

QUALIFICATIONS

• Working knowledge and experience in business analysis, forecasting and P& L management.
• Product knowledge and solid understanding of industry regulatory requirements.
• Ability to build positive working relationships, both internally and externally.
• Superior customer service skills, with the ability to effectively handle customer complaints in a timely manner, always maintaining courtesy and professionalism.
• Excellent oral and written communication skills
• Highly skilled in preparing and delivering reports and presentations
• Must possess a high level of initiative, be a self-starter and able to work in a fast-paced environment
• Superior organization and prioritization skills.
• Ability to sell, persuade and negotiate.
• Goal-oriented, accountable and ability to be held accountable for commitments.
• Follow directions of management and comply with Company policies.
• Superior attention to detail and ability to work with technical documents and contracts, and to keep accurate and complete records.
• Manage and maintain current customer base.
• Create and develop new business opportunities with customers.

REQUIREMENTS

• Bachelor’s Degree in Business, Sales, Marketing or Related Field; MBA Business Administration
• At least five years’ experience working with National Accounts within a Sales capacity.Seafood experience is a plus.
• Working knowledge and experience in business analysis, forecasting and P& L management.
• Must possess strategy development, project management, problem-solving and change management skills
• Ability to travel domestically and internationally
• Good computer knowledge: internet, MS Office Suite (Word, Excel, PowerPoint)

DISCOVER WHAT’S POSSIBLE AT CHICKEN OF THE SEA FROZEN FOODS

1. Drive What’s Next – Quality and innovation are at the heart of everything we do. We’re redefining what’s possible in seafood—developing sustainable solutions, introducing new value-added products, and continuously improving how we source, process, and deliver to advance our mission of “Healthy Living, Healthy Oceans.”
2. Grow With Us – Your growth fuels our success. We offer the tools, learning programs, tuition assistance, and mobility opportunities to help you reach your potential. You’ll gain hands-on experience working with many of the industry’s most recognized customers and operators—an invaluable opportunity to learn, collaborate, and grow alongside the best in the business.
3. Make Waves Together – Experience the impact and agility of a smaller company backed by the reach and resources of a global organization. At COSFF, your work makes a visible difference while connecting you to opportunities across Thai Union worldwide. To recognize the differences being made and to pay it forward, we foster a culture of appreciation – celebrating our Crew’s achievements and giving back through community volunteer programs that support our sustainability goals.
4. Thrive With Us – We offer comprehensive benefits and perks designed to support your wellbeing, financial security, and continued growth.
5. Health & wellness: Comprehensive medical, dental, and vision insurance options; employee assistance program
6. Financial future: 401(k) with company match, HSA option with employer contributions, company-paid life insurance
7. Work / life balance: Generous paid time off, paid parental leave, family-friendly benefits, hybrid / remote roles, flexible hours
8. Learning & growth: Training and tuition assistance program
9. Perks: Internet, phone, and wellbeing stipends

READY TO JOIN OUR CREW?

To be the world’s most trusted seafood leader, we rely on people who live our values every day – Passionate, Humble, Respectful, Responsible, Collaborative, and Innovative. If this sounds like you, and you’re ready to make a meaningful impact in the seafood industry, we’d love to hear from you!