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EWORD Solutions, a Rapid Care Group company, delivers comprehensive legal support services – from transcription and e-filing to records retrieval and medical review – designed to help California workers' compensation and personal injury law firms. The company seeks an experienced Division Manager to drive growth, profitability, and exceptional client service.
Key Responsibilities
Manage daily operations and ensure division performance meets strategic and contractual goals
Develop, implement, and monitor business plans, budgets, and policies to support growth and profitability
Lead, coach, and evaluate team members engaged in legal support work
Work closely with the sales team and the records retrieval team to support client acquisition, onboarding, and retention; participate in sales presentations and strategic accounts engagement
Collaborate with offshore support teams and the records retrieval team to ensure seamless execution, accuracy, and service delivery aligned with client expectations
Respond to client inquiries and resolve operational issues promptly
Ensure compliance with company policies, legal standards, and industry best practices
Represent the company’s values and commitment to quality in every interaction
Qualifications
Bachelor’s degree in business administration, pre-law, or related field required
Minimum 5 years of management experience, with 3 years in a supervisory role in a service-based or legal support environment preferred
Proven experience supporting sales or business development efforts in a service-oriented environment
Demonstrated experience in strategic planning, budget management, and process improvement
Strong interpersonal, leadership, and communication skills
High level of proficiency with modern productivity and workflow software
Strong analytical and decision-making skills in a fast-paced setting
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Legal
Industries
Internet Publishing
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