Front Desk Manager

Full-time - 45 - 50 hours per week
111 Davis Rd, Augusta, GA 30907

Full job description

Overview
Patient-focused dermatology clinic committed to providing exceptional care. We are seeking a Front Desk Manager who will lead our front office team while actively working alongside them to ensure smooth daily operations and outstanding patient experiences.

Position Summary
The Front Desk Manager is responsible for overseeing all front office operations, supervising staff, and maintaining efficient patient flow. This is a hands-on leadership role, meaning you will not only manage the team but also participate in front desk duties daily.

Key Responsibilities
• Supervise, train, and support front desk staff
• Create schedules and ensure proper coverage
• Lead by example by assisting with daily front desk tasks
• Patient check-in and check-out
• Appointment scheduling and confirmations
• Insurance verification and co-pay collection
• Answering phones and responding to patient inquiries
• Ensure exceptional customer service and patient satisfaction
• Maintain accurate patient records and ensure HIPAA compliance
• Address patient concerns and resolve issues professionally
• Collaborate with clinical staff to maintain efficient workflow

Qualifications
• PREVIOUS EXPERIENCE in a medical office front desk setting strongly recommended.
• Prior supervisory or management experience strongly preferred.
• Strong leadership and team-building skills
• Excellent communication and customer service skills
• Excellent phone etiquette and guest relations
• Experience with EMR systems and scheduling software
• Ability to multitask in a fast-paced environment
• Professional, reliable, and detail-oriented

Benefits
• Competitive pay based on experience
• Health, dental, and vision insurance (if applicable)
• Paid time off and holidays

Pay: $18.00 - $24.00 per hour

Benefits:
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:
• Bachelor's (Required)

Experience:
• Medical office: 2 years (Preferred)

Work Location: In person