Lease Up Specialist (BTR) - Pine Valley Commons

POSITION SUMMARY:

At Elmington Property Management, we do things a little differently. We're not your ordinary property management group and pride ourselves on doing business with smarts while being unexpected. We thrive on showing investors, customers, and residents that property development & management doesn't have to be boring. Most property management companies refer to the team that keeps things running smoothly as "maintenance", but we are NOT most property management companies. Elmington focuses on providing the best service to our residents and our owners!

Elmington Property Management Purpose and Core Values:

The relentless focus on genuine care and standards of excellence for our residents, guests, and clients is our highest mission. Our common purpose is to make a meaningful impact in the lives of others through selfless service.

Our Core Values:

Win As One: We treat everyone with respect, kindness, and empathy. Harnessing cross-functional collaboration, we elevate success, understanding the principle ‘good for the hive, good for the bee.’

By Any Means: No matter the ask, we find a way and take total ownership to make it happen. We Forget The Ordinary, by making the impossible ideas possible, consistently going above and beyond, without compromising integrity.

Continual Growth: We seize every opportunity to grow and develop as individuals, employees, and as a company.

Be Clear, Be Kind: We believe in the kindness of clarity, courageously embracing hard conversations to advance together with shared understanding and transparency.

EPM's Lease-Up Specialist is responsible for achieving leasing and revenue goals while ensuring consistent, high-quality execution across the leasing function. This role owns the prospect experience, leasing discipline, and performance management required to meet occupancy targets.

KNOWLEDGE/SKILLS/ABILITIES:

• Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• A passion for chasing excellence and providing exemplary customer service.
• Be a positive representative of EPM to residents, vendors, and employees.
• Proactive attention to detail, searching constantly for ways to improve your property.
• Be an effective listener who offers helpful solutions.
• Thrives in fast-paced, goal-oriented lease-up environments.
• Possess great energy, enjoy challenges, and constantly set and reach new goals.
  
  
  

ESSENTIAL JOB FUNCTIONS:

• Personally conduct engaging, informative, and personalized tours for prospective residents.
• Manage leasing communications and follow-up via phone, text, and email to drive timely conversion.
• Guide prospects through applications, document collection, approvals, and lease execution.
• Maintain strong conversion rates from initial inquiry through tour, application, and executed lease.
• Effectively manage the community's reputation via social media, direct communication, marketing and the communication of your teammates.
• Be the positive energy and brand of the community.
• Be the primary communicator to prospects, residents, vendors, and your market.
• Have a positive and magnetic personality.
• Constantly learn and search for ways to improve traffic, leasing, and total income.
• Think creatively and go way beyond the box by conceptualizing new ideas to improve the business.
• Work with passion and take pride in what you do, always with a good attitude even in difficult situations.
• Performs all other duties, as assigned.
  
  
  

SPECIFIC EDUCATION OR EXPERIENCE:

• (1) year of multi-family property management experience preferred.
• Previous Leasing experience preferred.
• Customer Experience Specialists or related fields encouraged to apply.
• Previous experience working with a team to meet success.
  
  
  

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently sit, stand and walk.
• Regularly required to talk or hear.
• Frequently required to use hands or fingers to handle or feel objects, tools or controls.
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary.
  
  
  

TRAVEL REQUIREMENTS:

• Travel up to 10% of the time.
  
  
  

The Elmington Experience

We're creating a different kind of company at EPM. We promise we will never be ordinary, which we hope you can see by this job description. At EPM, you will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways and do your best work. If you believe in yourself, enjoy a challenge, and appreciate working with exceptional people, then EPM could very well be the last company you ever work for.

Elmington Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.