Manager, Program Management | Irvine, CA or Austin, TX

Team Name

Quality Assurance

Job Title

Manager, Program Management | Irvine, CA or Austin, TX

Requisition ID

R026643

Job Description

YOUR MISSION AND ABOUT BLIZZARD QUALITY ASSURANCE (QA)

At Blizzard Entertainment, we pour our hearts and souls into everything we create. Best known for iconic video game universes, including Warcraft, Overwatch, Diablo, and StarCraft, we’ve been creating genre-defining games for millions of players around the world for more than 30 years. We’re on a quest: bring our dreams to life and craft the most epic entertainment experiences…ever. Hard work, iteration, and polish go into the Blizzard “secret recipe,” but the most important ingredients come from talented people who share our vision.

The concept of “Blizzard polish,” that is, the infinite care and loving detail put into every aspect of our games, is something we take seriously and pride

ourselves on delivering to our players. It’s a responsibility shared across the company – and its undisputed heart and soul is Blizzard QA. Blizzard QA is a

close-knit team; we care about iteration, problem-solving, and succeeding as a group. We genuinely love what we do for a living and expect the same

from everyone who joins us!

Job Summary

The Manager, Program Management oversees the delivery of QA programs and initiatives across multiple products and platforms. This role ensures consistent execution of program standards, reporting, and deliverables while driving alignment with broader organizational goals. The manager partners closely with QA and development leaders to prioritize initiatives, manage risk, and monitor performance metrics. They provide direction, ensure quality and consistency across program outputs, and advocate for team needs. In addition to overseeing execution, this role fosters collaboration, develops team capabilities, and promotes a culture of learning, operational excellence, and continuous improvement in program management practices.

What You Bring To The Table

• Manage a team of program managers supporting QA initiatives across multiple products and platforms, contributing to long-term QA vision, goals, and strategies.
• Oversee program delivery standards, schedules, and reporting to ensure consistent execution and alignment across programs.
• Partner with senior QA and development leaders to align initiatives with broader organizational objectives.
• Ensure the quality, clarity, and consistency of team deliverables, including risk assessments, KPIs, and stakeholder communications.
• Advocate for team needs while fostering cross-functional collaboration and operational effectiveness.
• Lead learning sessions and development opportunities to elevate program management capabilities across the organization.
• Provide leadership, support and guidance to the assigned team, ensuring their performance is managed effectively and fostering a productive, positive, collaborative work culture.
• Champion efforts that build synergy, trust, collaboration, and inclusivity within the organization. Own and manage relationships with key partners, resources, colleagues, and leaders ensuring transparency around critical decisions and trade-offs.
• Performs other duties as assigned.
  
  

Minimum Requirements

Experience

• Minimum 8 years of experience in Quality Assurance, product or program management or a similar role required.
• Minimum of 3 years directing the work of individual contributors and multiple levels of leadership and teams.
• Experience performing as a scrum master, product owner, or program manager.
• Experience in coaching scrum teams and stakeholders on new ways of working, including known methodologies and new trends in software development and project management.
  
  

Knowledge & Skills

• High School diploma or equivalent required. Bachelor’s Degree in a related field preferred.
• Knowledge of Confluence, JIRA and other required skills (e.g., Tableau, Microsoft Office apps (including Project and Visio).
• Advanced knowledge of various approaches for resolving complex and unexpected issues, prioritizing competing demands across crossfunctional teams, mitigating risks, and maintaining project momentum in a fast-paced, high-impact environment.
• Excellent written and verbal communication, planning, organization, and time management skills. Ability to tailor presented information for the appropriate audience.
  
  

EXTRA POINTS

• Thorough understanding of Software Development Life Cycle (SDLC), specifically QA processes in agile and waterfall development environments.
• Experience with software development and testing methodologies and tools.
• IT or software testing certifications.
• Coding knowledge: XML/HTML, JavaScript, Python, Java, C/C++/C#, SQL
• Certifications: PMP, Scrum Master and/or Product Owner, ISTQB.
• High level of gaming knowledge and/or skill.
• Passion for Blizzard’s line of products and services.
  
  

Your Platform

Best known for iconic video game universes including Warcraft®, Overwatch®, Diablo®, and StarCraft®, Blizzard Entertainment, Inc. (www.blizzard.com), a division of Activision Blizzard, which was acquired by Microsoft (NASDAQ: MSFT), is a premier developer and publisher of entertainment experiences. Blizzard Entertainment has created some of the industry’s most critically acclaimed and genre-defining games over the last 30 years, with a track record that includes multiple Game of the Year awards. Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via Battle.net®, Xbox, PlayStation, Nintendo Switch, iOS, and Android.

Our World

Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!

Our ability to build immersive and innovate worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do!

We are committed to creating a diverse and inclusive environment and strongly encourage you to apply. We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com. General employment questions cannot be accepted or processed here. Thank you for your interest.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.

Rewards

Requirements

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.
  
  

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/.

In the U.S., the standard base pay range for this role is $97,200.00 - $179,900.00 Annual. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role’s range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to provide competitive offers to successful candidates, new hire compensation is negotiable.