Operations Director – Americas

Description

Operations Director – Americas – High-Value & Secure Logistics

Who We Are

ICAT is a leading global logistics solutions provider built on innovation, collaboration, and a commitment to excellence. Through our fully integrated international network, we support clients facing high-stakes supply chain challenges, executing complex shipments with precision and accountability.

As part of the ICAT network, AVA Global Logistics represents our specialized division focused on secure, high-value asset transportation, including banknotes, refined and unrefined precious metals, and other valuable commodities. To support AVA’s expansion into additional high-value sectors and further strengthen ICAT’s capabilities, we are looking for top-tier talent to join our growing team.

The Opportunity

We are hiring a Operations Director – Americas to lead regional secure logistics operations, with significant oversight of cash processing and banknote operations.

This is a senior leadership role responsible for operational performance, Federal Reserve compliance, CIT oversight, and third-party cash processing governance across the Americas.

The role includes hands-on leadership in daily cash processing activities in the New York and New Jersey market.

What You’ll Be Responsible For

• Drive multi country operational performance across secure logistics environments
• Own KPIs across service, cost, quality, and safety
• Align operational capacity with commercial growth and client commitments
• Oversee third party cash processing providers and CIT partners
• Ensure full compliance with U.S. Federal Reserve deposit standards and documentation requirements
• Lead end to end banknote handling including vaulting, reconciliation, shipment integrity, and deposit execution
• Govern counterfeit detection, discrepancy resolution, balancing controls, and variance management
• Track shortage and overage rates, deposit timeliness, and operational risk indicators
• Enforce high security standards across all operations
• Maintain regulatory compliance in high value and high risk logistics environments
• Strengthen operational controls, audits, and risk mitigation processes
• Lead and develop regional operations teams
• Build accountability, ownership, and performance culture
• Drive succession planning and leadership capability
• Champion a customer-centric mindset and ensure consistent, high-quality service.
• Monitor and improve service levels, ensuring client satisfaction and contractual adherence.
  
  

What We’re Looking For

• 10+ years leading regional or multi country operations in secure logistics, cash processing, or high value environments
• Direct experience in cash processing, banknote logistics, or CIT operations
• Strong knowledge of Federal Reserve compliance and regulatory frameworks
• Proven success managing third party providers in secure environments
• Experience leading cross border teams
• Bachelor’s degree in Business, Logistics, Operations Management, or related field
• Fluent English. Additional languages are a plus
  
  

Why Join Us?

• Be part of a globally respected valuables logistics organization
• Operate in a role with real strategic influence
• Work across international markets and high-profile clients
• Shape and elevate security standards across an entire region
• Join a culture that values professionalism, precision, and proactive risk management
  
  

Salary Range: Competitive starting salary from $130,000

Some travel required (by air and car) to support multi-site national operations.