Process Re-Engineering & Diagnostics Director, SWAT Lead - Remote

Overview

The Process Re-engineering & Diagnostics Director (working for the VP, Enterprise Efficiency and Effectiveness Office) is accountable for rapidly identifying, designing, and driving high-impact efficiency and effectiveness improvements across the enterprise. This role operates as a SWAT-style transformation leader, deploying targeted diagnostics, deep process analysis, and hands-on re-engineering to unlock measurable cost, productivity, and simplification outcomes.

This role moves beyond recommendations—owning end-to-end transformation from diagnosis through redesigned future state and execution handoff, ensuring value is real, sustainable, and scalable.

Key Responsibilities

• Lead rapid hypothesis-driven diagnostics across functions, processes, and value streams.
• Analyze cost, capacity, cycle time, demand, rework, and complexity drivers.
• Identify root causes of inefficiency—not just symptoms. Quantify opportunity size and prioritize initiatives based on value, feasibility, and speed to impact.
• Lead end-to-end process re-engineering, including:
• Elimination of non-value-add activities
• Simplification and standardization (AI/automation opportunities)
• Identification of org design, GCC, vendor optimization opportunities
• Design future-state processes aligned to enterprise standards and strategy. Ensure redesigned processes are practical, executable, and scalable.
• Act as a hands-on execution leader, embedding with business teams as needed.
• Drive rapid decision-making and issue resolution during re-engineering efforts.
• Partner with PMO to transition initiatives into structured execution when appropriate.
• Partner with Data & Analytics to leverage insights for diagnostics and performance tracking.
• Identify opportunities for automation, AI, workflow, or technology enablement tied to redesigned processes.
• Collaborate with HR and GCC leads on workforce, role clarity, and location strategy implications.
• Navigate resistance by grounding recommendations in data and operational reality.
• Codify repeatable diagnostic and re-engineering methodologies, tools, and playbooks.
• Partner with Change Management to ensure adoption and sustainability.
  

Qualifications

• 10+ years of experience in process re-engineering, operational transformation, or enterprise consulting preferred.
• Proven track record delivering measurable efficiency and effectiveness outcomes.
• Strong analytical skills with the ability to translate data into action.
• Experience leading cross-functional teams in complex organizations.
• Executive presence and comfort operating with senior leaders.
• Background in Lean, Six Sigma, or equivalent process excellence methodologies preferred.
• Experience in Finance, Operations, or Corporate Functions transformations.
• Exposure to automation, AI, or technology-enabled process redesign.
  
  

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 152,600 - 254,300 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.