Service Repair Superintendent

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others. 

JOB DESCRIPTION:

KONE Americas is seeking a Service Repair Superintendent to lead our maintenance and repair operations in Phoenix, AZ. In this role, you will be responsible for driving field execution, ensuring high-quality service delivery, and developing a team of skilled mechanics. This position also manages a team of 6 mechanics and plays a critical role in ensuring operational efficiency, customer satisfaction, and adherence to safety and quality standards.

• Do you enjoy directing workers concerned with elevator and escalator repair projects?
• Does supervising work performance and manpower qualifications motivate you?
• Do you thrive in areas where you ensure that mechanics comply with reporting procedures?
• Are you familiar with electrical mechanical and hydraulic systems as applied in industry transportation and/or conveyance systems?
• Are you committed to providing good leadership, supervision, and communication to your team and customers?
  
  

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

JOB DUTIES:

What You’ll Do: You will take ownership of repair and maintenance operations across your assigned service area, ensuring work is completed safely, efficiently, and in alignment with customer expectations and business objectives.

Essential Functions:

• Manage work of maintenance and repair projects.
• Supervise repairs and routes to determine best geographic and manpower qualifications to ensure minimum travel time.
• Survey vertical transportation (elevators) and provide recommended component repairs/upgrades.
• Source vendor material quotes and provide material & labor cost estimates to sales people.
• Complete quality audits and customer contacts weekly and complete appropriate forms.
• Conduct service meetings with technicians weekly.
• Review outstanding repairs to ensure accurate scheduling and completion of all repairs.
• Review and approve all service time tickets for accuracy and invoices for vendor’s materials.
• Contact and update customers when units are shut down for repairs or parts.
• Provide coaching and feedback and development to direct reports.
• Travel regularly within the service area and perform physically demanding tasks, including lifting up to 50 lbs and working in varied environments.
  
  

Additional Responsibilities:

• Inspect all repair job sites to ensure that job processes are being followed in accordance with KONE Inc. policies and standards.
• Make recommendations in the hiring and training process of maintenance and repair personnel.
• Review Service and Work Orders and final processing of completion notices to insure that all time, purchase orders, and material orders are posted before approving for billing.
• Control service labor and material cost to ensure costs stay within labor and material budget guidelines.
  
  

Hiring Requirements:

• 5+ years of experience in the elevator/escalator industry or related field (industrial service, construction, or mechanical systems)
• Proven experience leading field teams and supervising technicians
• Strong understanding of mechanical, electrical, and/or hydraulic systems
• Ability to manage multiple priorities, schedules, and customer relationships
• Strong communication, leadership, and problem-solving skills
• Experience in vertical transportation industry (elevators/escalators)
• Familiarity with union environments
• Demonstrated ability to manage operational performance and cost control
  
  

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation:

• We value your authentic self.
• Collaborative, creative, and supportive work environment.
• Passionate about safety, quality, and innovation
• We care about the communities where we live and work.
  
  

Just some of our many benefits include:

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits
  
  

Annual Base Pay Range:

The hiring range for this role is $115,400 – $151,410. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Variable Compensation

KONE Annual Bonus plan at 15% Target Incentive (50/50) based on achievement of company goals and individual goals.

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

*Beware of Recruitment Scams!*

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Read more on www.kone.com/en/careers/

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/