User Configuration Specialist I

Job Description

User Configuration Specialist I

Company: CorVel Healthcare Corporation

Location: Portland, OR

• Remote
  
  

City & Local Guides

Salary: $22.63 - $33.77/hr

Job Type: Full-time

Posted: 8 hours ago

Job Description

CorVel leverages proprietary software to deliver claims management, bill review, and case management services. The User Configuration Specialist ensures accurate user set-up and access, supporting both internal and external stakeholders. Accurate configuration is critical to operational success. The User Configuration Specialist must have a strong desire to learn and be able to follow policies and procedures. This role combines operational responsibilities focusing on user operations and configuration.

Software

This is a remote position.

Qualified Candidates Must Have

• Proven experience in setting up and maintaining users within complex application environments.
• Strong critical thinking and analytical skills for troubleshooting and process improvement.
• Advanced SQL proficiency, including writing and optimizing queries with various joins.
• Experience leveraging AI tools to enhance analysis and operational efficiency.
  
  

Responsibilities Include

• Function as a liaison between end users and technical teams, translating business requirements into actionable solutions.
• Solve complex technical problems with innovative approaches.
• Build strong relationships through effective communication (phone, email, and other channels).
• Work independently, demonstrating initiative and adaptability as technologies evolve.
• Manage user accounts, roles, and permissions in proprietary applications.
• Develop deep expertise in user setup tools for both internal and external users.
• Manage user accounts in proprietary software, including:
• Processing internal and external user setup requests.
• Understanding and maintaining complex user roles and hierarchies.
• Troubleshoot and resolve user-related issues, providing timely and effective support.
• Gain proficiency in CorVel’s proprietary applications related to user configuration.
• Create, review, and maintain user setup documentation to ensure accuracy and consistency.
• Proactively pursue additional skills and training aligned with team objectives; demonstrate initiative in learning CorVel applications.
• Participate in development projects related to user maintenance and user systems.
• Conduct analysis and research for assigned tasks during stakeholder or PSG team meetings.
• Lead or participate in stakeholder meetings to align objectives.
• Document strategic business requirements and processes.
  

Required Qualifications

• Experience with AI tools for analysis and operational efficiency.
• Exceptional analytical, critical thinking, and problem-solving skills.
• Strong attention to detail with excellent organizational abilities.
• Demonstrated work ethic, adaptability, and commitment to continuous learning.
• Ability to prioritize tasks, manage time effectively, and work independently.
• History of delivering outstanding customer service in a challenging environment.
• Effective communication and customer service skills.
• 3+ years of experience supporting software applications in complex environments.
• Expertise in user setup and role management within complex systems.
• Familiarity with support ticketing platforms (ServiceNow, Zendesk, or Remedy).
  
  

Pay Range: $22.63 - $33.77 per hour

A comprehensive benefits package is available for full-time regular employees.

About CorVel: a national provider of industry-leading risk management solutions. A certified Great Place to Work® Company

CorVel is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.