UX and VOC Researcher - Consultant

Founded in 1878, Caleres, originally known as Brown Shoe Company, is a global footwear company comprised of some of the world’s most loved brands including Famous Footwear, Sam Edelman, Naturalizer, Dr. Scholl's, and Allen Edmonds and many more. Caleres' legacy includes 145+ years of craftsmanship, a passion for fit with a mission to inspire people to feel great…feet first.

Join our dynamic and thriving footwear company as a User Experience and Voice of Customer Researcher in St. Louis, MO where you'll have the opportunity to make an impact and shape the future eCommerce and digital experience for our renowned brands. If you have a passion for improving customer experience, curiosity to understand the “why” behind the “what”, and knack for drawing out actionable insights from customer data, this is the perfect role for you! As a member of our team, you'll be part of a company that values results, caring and learning.

What will you be doing?

• Cross-Functional Collaboration: Partner with eCommerce, Optimization, UX, IT, and Brand teams to ensure insights drive features, enhancements, strategic direction and present insights and recommendations to stakeholders through clear, compelling storytelling
• Support Planning Cycles: Identify research needs, advising on methodologies, and assessing opportunity areas
• Design & Decision Support: Inform design decisions by integrating customer evidence into wireframes, prototypes, and conceptual explorations and apply design thinking to clarify problems, refine experiences, and envision future journeys
• Research Ops and Team Enablement: Own UX Research and VOC Programs with guidance from User Experience Manager, ensuring thought leadership and evolution that contributes to advances in our overall Digital Maturity
• Mainatin VOC Surveys: Improve VOC surveys and reports, ensuring they are actionable, user-friendly, and aligned with industry’s best practices
• Translate Qualitative and Quantitative Insights: Share clear and actionable guidance that shapes product strategy, experience optimization, and roadmap decisions
• Track Market Trends: Share emerging trends across UX, VOC, eCommerce, and customer behavior
  
  

Qualifications that make you the perfect fit!

• Bachelor’s degree in a related field or equivalent UX/Research certification
• 5+ years of UX Research, VOC Strategy, or Customer Insights experience; ecommerce preferred
• Expertise in mixed-method research, with a strong understanding of when and how to apply each method
• Ability to turn research findings into actionable design and strategic recommendations
• Strong communication, storytelling, and presentation skills
• Experience developing and scaling Research Operations
• Proficiency with tools such as UserTesting, UserZoom, Maze, Qualtrics, Medallia, Pendo, Quantum Metric, Adobe Analytics, Figma, and Microsoft Office
• Ability to work cross-functionally in a fast-paced, agile environment
• Experience coaching designers, developers, or product partners
• Portfolio or case studies demonstrating research approach and impact
  
  

Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.

Caleres is invested in our Associates. We regularly review our pay matrices and update appropriately based on need. Starting pay is determined by several factors, including relevant skills, qualifications, and experience. The actual pay will equal or exceed the required minimum wage applicable to the job location. Please visit yourcaleres.com to review all associated benefits.

Fraudulent Recruiting Disclaimer: Please beware of fraudulent recruiting. Legitimate Caleres, contacts will use @caleres.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Caleres employee, please refer to our fraudulent recruiting statement found here: https://www.caleres.com/careers/be-aware-of-recruiting-fraud